Like many office technology dealers, you’re likely intrigued by the potential of a recurring-revenue
business model. As office equipment such as printers and all-in-one machines become part of a larger,
networked environment, managed IT services can play a vital role in growing your revenue and increasing
profitability by helping you meet the outsourced IT needs of your clients.
Remote monitoring and management platform provider Continuum has added a new member to its board of directors,
and his background offers some big clues about the company’s future direction.
Continuum Managed Services will grow 20 to 30 percent in 2013. Faster growth is expected in 2014. How will
CEO Michael George and the Continuum team drive that growth? MSPmentor gets answers.
Managed services remote monitoring and management (RMM) platform provider Continuum
has made two new appointments to its leadership team.
Continuum and LogMeIn (LOGM) have expanded their channel relationship and made it exclusive. LogMeIn has named
Continuum its exclusive managed services provider (MSP) channel partner.
Cloud vendors have been pledging their support to help MSPs ensure they are compliant with rules that went into effect with the Sept. 23 HIPAA Omnibus deadline, and Continuum is no exception. The remote monitoring and management (RMM) platform provider announced last month that it is fully prepared to help MSP partners.
Continuum, a Boston-based provider of managed services solutions, will be assisting its partners and their clients in meeting the rigorous standards of the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act. In addition to strengthening its technical, administrative, and physical security, the company has created the Continuum HIPAA Resource Center to provide up-to-date compliance information for managed services providers that helps them gain a better understanding of the technical implications involved with new HIPAA rules.
Continuum said it has gone to great lengths to ensure it is fully prepared to assist its partners and their clients in meeting the standards of the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act. In addition to strengthening its technical, administrative, and physical security, the company has created the Continuum HIPAA Resource Center to provide up-to-date compliance information for MSPs that helps them gain a better understanding of the technical implications involved with new HIPAA rules.
Continuum, the hosted managed service provider, is turning 2. It’s easy to think of Continuum by its roots in remote monitoring and management tools and hosted services capabilities. While these functions are at its core, Continuum is about more than just automated break/fix functionality.
SolutionOne, a services provider for document and content management software and office technology, today announced an agreement designating Continuum, a leading provider of managed services solutions, as the exclusive software and services partner for SolutionOne's managed IT services business.
Channelnomics takes a close look at the economic reality of managed services and its harsh reality for RMM vendors, with the one "exception to the conundrum" being Continuum. As other RMM vendors are sold, bought, or shuttered, Continuum continues to expand rapidly, scaling up with its MSP partners and standing out in the market.
Business continuity and disaster recovery (BC/DR) are fast-growing opportunities for managed services providers. The technology is proven and solid. The bigger challenge involves developing a BC/DR sales strategy to engage your small and midsize (SMB) customers. How should you get started?
"Our goal for 2012 was to grow managed services revenue by 25 percent without adding staff. In reality, we grew by 92 percent without adding staff," said Don Viar, Managing Partner, Epic Technologies.
Basic business growth is nice. But profitable growth is far more impressive. So how are the world's best-performing managed services providers (MSPs) driving top-line revenue growth while boosting their profit margins? Here are three great examples.
For many of us, Independence Day triggers visions of fireworks, baseball games and barbeques. But for military veterans transitioning to civilian life, "independence" has been more of a euphemism for unemployment recently. While the numbers are improving, roughly 7.3 percent of Gulf War-era II veterans remain jobless, according to U.S. Bureau of Labor Statistics.
The managed services software market has undergone a dramatic shift. Level Platforms Inc. and N-able Technologies are no longer independent remote monitoring and management software vendors. Kaseya International Ltd. is now operating under venture capital ownership. And the rest of the market is fragmented. That landscape, says Continuum LLC's CEO Michael George, puts his company as the leading independent RMM vendor — and it plans to exploit that position to truly become the market leader in managed services enablement.
Remote monitoring and management (RMM) platform provider Continuum has moved its 24/7 network operations center (NOC) to a larger facility in Mumbai, India in an effort to expand operations. The move has enabled the company to hire additional technicians with a broader range of certifications. In addition the facility offers a high-performance infrastructure that the company says will improve communication quality and technical capabilities, streamline workflow and increase Internet capacity and security.
As many of our readers have observed, we have spoken with Continuum a few times in the last couple of months regarding the changes and expansions the RMM is undergoing. Today, the company announced another one of its initiatives, this time regarding its Network Operations Center (NOC).
Dee Zepf, vice president of product management and technical services, has been recognized by UBM Tech Channel's CRN as one of the top Women of the Channel. CRN's annual list recognizes nearly 300 female executives across vendor channel organizations, distributors, and solution providers for their accomplishments over the past year.
How can MSPs demand far more from their technology partners -- including service desk and NOC (network operations center) providers? Here are five steps forward from Continuum Managed Services. MSPs have spent the past decade outsourcing key pieces of their back office operations to technology partners. From service desks to NOC (network operations center) services, MSPs can pick and choose a range of third-party service options. But this is much more than an outsourcing conversation. Somewhere along the way, MSPs forgot to ask five critically important questions – each of which can greatly impact your bottom line. If you’re evaluating your current technology partners or researching the market for new partners, be sure to raise these five questions.
Microsoft (MSFT) and Continuum are updating their respective cloud and managed services strategies at Autotask Community Live. The Microsoft session came off as a bit of an apology to partners; the company stated it needs to be easier to work with in the cloud market. The olive branch: Microsoft is giving Autotask conference attendees a one-year Office 365 cloud subscription for free. Separately, Continuum is describing how MSPs can drive toward 50 percent operating profits.
At this point, about 18 months later, you would have been living in a cave if you are involved in the SMB channel and had not heard that Zenith Infotech’s managed services business unit was spun off as a separate entity known as Continuum. Based in Boston, the company, in which VC firm Summit Partners has made a sizable investment, Continuum (formerly known as Zenith RMM), operates as a strong U.S.-based company that is continually focused on its MSPs and helping them to better their lives—both professionally and personally.
Increasingly dealers are seeing managed services as a promising business opportunity. Companies providing the resources for dealers to pursue the opportunity also see promise — in the office technology dealer’s ability to ultimately lead, if not own, the market.
To capitalize on the $400+ billion SMB IT market opportunity*, ProSource, the tri-state leader in office technology and business solutions, today announced its selection of Continuum's fully integrated managed services platform to provide outsourced IT software and service delivery. ProSource's decision to standardize on Continuum was based on their assessment that Continuum is uniquely qualified to meet ProSource's IT managed services needs. Following this decision, ProSource sought and acquired West Chester-based Infitech, an IT managed services provider (MSP) and highly successful Continuum partner.
Let's cut right to the chase: If someone handed a world-class marketing and lead-generation plan to 100 MSPs (managed services providers), roughly 95 of those MSPs could not execute the plan. In most cases, the outcome would be hit-and-miss marketing, a few qualified sales leads and little (if any) new customers in the pipeline. Why is that? Is there something inherently wrong with the MSP business model? Absolutely not. The problem is easily explained. And yes, there's even a fix.
Continuum and Growth Achievement Partners (GAP) recently announced their strategic alliance to establish a new Managed Services Business Model specifically for office technology dealerships. The model provides a blueprint for a seamless transition into this adjacent opportunity, so dealers can capitalize on lucrative trends toward off-site management, HaaS (hardware as a service) and cloud-based offerings. This transition will help deliver recurring revenues and customer growth to dealers through an expanded solutions and network services offering, resulting in accelerated financial performance.
Not only is this MSP bucking the trend with 70% of its customers on a flat-fee managed services plan, it’s also projecting 29% revenue growth this year.
The office technology industry is moving quickly toward the managed services business. BTA channel dealers are primed to make a significant impact in this adjacent space, which offers them a unique opportunity for profitable growth.
Continuum Managed Services LLC, a Boston-based provider of managed services solutions, and Growth Achievement Partners (GAP), a provider of sales and operational consulting in the office technology marketplace, have announced a strategic alliance to establish a new Managed Services Business Model specifically for office technology dealerships. The model is intended to provide a blueprint for a seamless transition into managed services, so dealers can capitalize on trends that include off-site management, HaaS (hardware as a service), and cloud-based offerings.
Continuum brought on Mark Zahar last August to make a difference for its MSP partners. "A number of our partners expressed a critical need for help in marketing and sales to help them scale their business," said Steve Ricketts, vice president of marketing at the Boston-based MSP-solution provider company. Zahar, who had spent the previous decade helping build an online marketing company called Prospectiv, joined Continuum in August, but he didn't come in with a to-do list. He spent months talking to partners and the SMB customers who buy Continuum partners' services.
Remote monitoring and management platform and NOC provider Continuum is partnering with sales and consulting firm Growth Achievement Partners (GAP) to help fledgling managed service providers get a leg up into the market. The partnership takes GAP’s expertise in helping office technology dealers and marries it to Continuum’s experience in the managed services space to create a business and technology roadmap for office tech dealers who are targeting a move into managed services. MSPmentor spoke to Continuum’s VP of Marketing Steve Ricketts (pictured) about the partnership.
Continuum, a leading provider of managed services solutions, and Growth Achievement Partners (GAP), a major provider of sales and operational consulting in the office technology marketplace, announced today their strategic alliance to establish a new Managed Services Business Model specifically for office technology dealerships. The model provides a blueprint for a seamless transition into this adjacent opportunity, so dealers can capitalize on lucrative trends toward off-site management, HaaS (hardware as a service) and cloud-based offerings. This transition will help deliver recurring revenues and customer growth to dealers through an expanded solutions and network services offering, resulting in accelerated financial performance.
In response to high partner demand for a complete lead generation solution, Continuum has introduced Marketing Advantage, the IT industry's first fully integrated, turnkey marketing program. Developed using input from hundreds of managed services providers (MSPs) and research into how and why small and medium-sized businesses buy IT services, the program goes beyond traditional approaches to offer a highly systematic process that addresses the unique marketing requirements of MSPs. Designed as a set-and-forget system, Marketing Advantage requires minimal investment in time and resources with everything implemented and completely customized to the MSP's brand identity.
Continuum, and Growth Achievement Partners (GAP), a major provider of sales and operational consulting in the office technology marketplace, announced their strategic alliance to establish a new Managed Services Business Model specifically for office technology dealerships. The model provides a blueprint for a seamless transition into this adjacent opportunity, so dealers can capitalize on lucrative trends toward off-site management, HaaS (hardware as a service) and cloud-based offerings. This transition will help deliver recurring revenues and customer growth to dealers through an expanded solutions and network services offering, resulting in accelerated financial performance.
Continuum Managed Services has inked a deeper partnership with CMIT Solutions, and has launched marketing and lead generation initiatives to help MSPs engage more customers. At first glance, the initiatives look similar to so offerings from MSP industry companies. But take a closer look and you’ll see that Continuum is using C-level meetings to build closer working relationships with its MSP community. Here’s how.
Success in the managed services model isn’t about the technology delivered or the supporting infrastructure, but rather the volume of business coming in that supplies new, compounding revenue to the predictable cash flow.
Hosted managed services provider Continuum Inc. understands sales is the lifeblood of successful managed services practices. It’s looking to accelerate sales opportunities to its partners through Marketing Advantage, a new program that gives participating MSPs access to materials and tools designed to open new sales opportunities and shorten sales cycles.
CMIT Solutions has announced that Continuum will be its exclusive managed services provider for the company's more than 135 franchises nationwide. The arrangement enables CMIT franchisees to more efficiently and cost-effectively deliver comprehensive IT management, protection and support services that meet all the technology needs of their small-to-mid-sized business (SMB) customers.
If you have been in the industry for awhile, the next paragraph or two will be a trip down memory lane. If you are new to the industry, consider it a crash course in a core competency that makes our industry tick. In either case, it will provide background to the spirited foundation upon which the copier industry’s new Managed Services Business Model is being developed – followed by where it is going.
Texas based managed services provider and IT franchise, CMIT Solutions, today announced that it would be standardizing its over 135 franchises on the Continuum platform. Known for delivering both managed services software and Network Operation Center/Help Desk support, Continuum has been working with CMIT for several years.
At first glance, the cloud could disrupt managed services providers (MSPs). But take a closer look and you’ll find that progressive MSPs aren’t worried about the cloud at all. Instead, they treat cloud services just like another node on the customer network. But how can MSPs manage those new cloud workloads, and what should MSPs demand from their RMM (remote monitoring and management) software providers?
The Gordon Flesch Company, one of the nation's largest independent providers of office technology solutions, has announced an agreement that designates Continuum, a leading provider of managed services solutions, as the exclusive software and services partner for the Gordon Flesch Company's managed IT services business. This agreement places the Gordon Flesch Company and Continuum at the forefront of the converging office technology and managed services market by providing a single-source solution for office IT environments.
Today, a growing number of third-party remote monitoring and IT management providers are looking to align themselves with Business Technology Association (BTA) channel dealers. They bring to the table the right infrastructure and personnel to handle much of the IT management work that may be outside of the scope of your employees' expertise. They also bring to the table the promise of a new recurring revenue stream for your dealership.
MSPs can leverage the expertise of certified engineers and technicians on a project-by-project basis.
The February 2013 digital issue of Channel Partners' Pulse on Managed Services covers topics including: the growing market opportunity for managed services, building blocks of an MSP practice, business models, service plans, recurring revenue and sales & marketing best practices. The article features insights from Steve Ricketts, Vice President of Marketing, Continuum, and Don Viar, Managing Parter, Epic Technologies (a Continuum partner).
Managed services solutions provider Continuum is offering a “quick and easy way to breathe new life into existing backup and disaster recovery appliances.” The Continuum BDR Revive is a BDR re-imaging tool that upgrades Zenith Infotech, Dell AppAssure, Axcient, HEROWare, Chartec, and other BDR hardware to include Continuum Vault appliances.
Hosted managed services solutions provider Continuum is rolling out a new set of expert services for MSPs that want to offload some engineering work on a per-project basis.
Dubbed Continuum Tech Advantage, the program provides access to more than 200 certified engineers and technicians from the platform provider’s Mumbai, India operations who can be called on around the clock for the specialized work.
Continuum is opening up its network operations center to provide custom projects on behalf of its MSPs. The Boston-based company announced the program, called Continuum Tech Advantage, this week as an addition to its SaaS-based managed services platform that currently serves 3,300 MSPs and around 500,000 endpoints. In short, Continuum MSPs can now take advantage of the expertise of 200 of Continuum's certified engineers and technicians who will offer a menu of about 80 server and desktop projects.
Continuum, a Boston-based company specializing in managed service solutions has instituted two new initiatives aimed at helping the MSP community meet customer needs and generating the most performance out of legacy infrastructure.
Remote monitoring and management and BDR vendor Continuum is expanding the services it offers to managed service providers by offering its NOC staff to perform various IT projects on an outsourced basis. Continuum executives say the service, called Continuum Tech Advantage, can help MSPs increase their profit margins by offering these IT services at a much lower cost than if they performed the project work inhouse. Here are the details.
Managed services provider Continuum is rolling out a new tool that could be seen as a bit of a disruptor to cloud backup players and Purpose Built Backup Appliance heavyweights alike. The launch is known as Continuum BDR Revive, and as its name suggests, the solution is intended to give partners a profitable edge when hitting up backup and disaster recovery markets.
Remote monitoring and management provider Continuum wants to make it easy for MSPs to move from competitive backup and disaster recovery (BDR) providers to the Continuum Vault platform for BDR. The company today announced Continuum BDR Revive — software that is available immediately and free of charge — that enables MSPs to easily re-image competitive BDR devices (such as those from Zenith Infotech, Dell AppAssure, Axcient, HEROWare, Chartec and others) and repurpose the devices as Continuum Vault BDR devices. The offer adds another twist to the increasingly competitive BDR market. Here are the details.
Mobile is big — just how big is reflected in current shipments of mobile devices. Samsung shipped more than 60 million Android-powered smartphones in the last quarter. Apple shipped more than 149 million iPhones so far in 2012. And tablet vendors, led by Apple and Samsung, shipped more than 100 million tablets this year to date.
Former General Electric CEO Jack Welch is famously misquoted as saying, “If it can’t be measured, it can’t be managed.” He did say something that to effect, but that’s really less important than the underlying message: Management of any structure or organization requires knowing its composition, function and operations. This is particularly true when securing IT systems.
Continuum is looking beyond traditional managed services for servers and endpoints by entering into a technology partnership with mobile device management (MDM) specialist FiberLink. The arrangement will give Continuum the ability to enable its managed service providers with enterprise-class mobile endpoint management services.
Remote monitoring and management and business continuity solutions specialist Continuum and cloud-based mobile-device management and mobile-application management firm Fiberlink announced a partnership on Nov. 6 that will see Continuum managed service providers offer Fiberlink's MaaS360 product to small and midsize businesses. The MaaS360 solution will be added to Continuum's remote monitoring and management (RMM) platform.
What do you get when you combine a remote monitoring and management (RMM) platform with a mobile device management (MDM) solution? Many possibilities may come to mind, but a partnership between Continuum — a provider of RMM and business continuity solutions — and Fiberlink, a provider of cloud-based solutions for MDM and mobile application management (MAM), is one of the newest possibilities. The companies state that the partnership will enable Continuum managed service providers (MSPs) to offer mobile device management to the small and medium-sized business (SMB) market.
Continuum and Fiberlink say their new partnership will enable service providers to offer enterprise-class mobile device management to an increasingly sophisticated small and medium-sized business market.
Remote monitoring and management (RMM) and business continuity solutions provider Continuum and cloud service provider LogMeIn, Inc. have teamed up. The companies have announced a deal to incorporate on-demand remote support for smartphones, tablets, PCs and Macs to Continuum's RMM platform.
Real numbers are hard to come by, but evidence suggests managed services are their own best catalyst for growing managed services. According to research firm Techaisle, nearly two-thirds of managed services providers deliver at least two different managed services to their customers. Previous studies by other groups have shown that end users are more likely to adopt additional managed services from the same provider once they gain experience with the first service.
Continuum, one of the leaders in hosted managed services, is literally putting the power of managed services in the hands of its solution provider partners. The Boston-based company earlier this week released an Apple iOS application developed with LogMeIn to give technicians and account managers the ability to remotely monitor accounts and resolve operational performance issues.
Continuum's new iOS app for MSPs is just the beginning of the company's plans for Apple (NSDQ:AAPL) and other mobility-powered devices and operating systems, said Dee Zepf, vice president of product management and technical services, at Continuum.
Continuum partners can now access their remote monitoring and management (RMM) functions via a new Apple iOS app.
The RMM SaaS provider released the app, called ITS247, in cooperation with LogMeIn. “This release delivers a new level of mobile RMM control and enables partners more responsive service while maximizing their service outside the office,” states Continuum in a press release submitted to ChannelPro-SMB.
Fresh on the heels of celebrating its first birthday, remote monitoring and management vendor Continuum is stepping up its game in the mobile monitoring arena with a new Apple iOS app called ITS247, developed in cooperation with LogMeIn. The app lets the company’s partners access RMM functions and manage customer sites right from their iPhones or iPads. In addition, the company is offering a new feature — an SMS alert escalation option that lets partners receive text message alerts rather than notifications via phone call. Here are the details.
Continuum Managed Services LLC said Tuesday that it has completed the relocation of its worldwide headquarters from Pittsburgh to new offices in Boston.
Remote monitoring and management provider Continuum said on Monday its partnership with Technology Assurance Group (TAG) is helping unified communications partners achieve a seven-fold revenue increase as they add managed IT services to their telephony portfolios.
Managed services are magic. Through remote control tools and automation, solution providers can change the customer tech support relationship from a one-to-one equation (the proverbial “truck roll”) to a one-to-many solution. This multiplying effect is what gives managed services companies high and sustained profitability and enables them to do more with less.
The MSP world is a crowded one, but Continuum is continuing to gain momentum behind recent offerings such as its revamped RMM platform. The stated goal, according to Continuum CEO Michael George, is to be able to monitor and manage "anything that is plugged into the wall in an SMB environment," and in an interview with CRN just before XChange, George said that Continuum's MDM offering is not only coming, but is also going to be more comprehensive than what competitors offer -- whole MSP offerings in a single platform.
At the end of last year, Zenith RMM, the managed services remote monitoring and management platform that spun off from Zenith Infotech, rebranded itself as Continuum Managed Services LLC. Today, Continuum also offers business continuity, a 24/7 help desk, and a network operations center, according to Steve Ricketts, the company’s vice president of marketing. Ricketts recently provided a snapshot of Continuum’s partner services for Michael Siggins, publisher of ChannelPro-SMB.
Continuum has expanded its Service Desk offering to include live 24 x 7 end-user support and CRM Integration.
This expanded Service Desk offering features a number of high-touch services that address increasing demand from the MSP community to provide their clients with a unified Service Desk experience, according to company officials.
Hosted managed services company Continuum is making a huge commitment to helping veterans returning from overseas conflicts re-enter the civilian workforce by providing support and guidance in finding tech jobs.
Would it surprise you to learn that hosted VoIP is the most requested cloud service among end users of their solution providers? Yes, according to the Cloud & Technology Transformation Alliance’s 2012 State of the Cloud Channel report, hosted email and cloud-based backup rank high in customer demand, but are beat by cloud-based voice and telephony services.
Continuum got off to a late start when it came to revamping and expanding its RMM platform and expanding its feature list compared to competitors, but the Woburn, Mass.-based company, expects to catch up quickly with regard to mobile device management, help desk support, virtualization security and more, said executives.
A Portion of the Company's Service Desk Revenue Will Be Directed to Continuum Veterans Foundation, Which Is Dedicated to Helping Veterans Find Jobs
WOBURN, MA, Jul 31, 2012 (MARKETWIRE via COMTEX) -- Continuum, a leading provider of remote monitoring and management (RMM) and business continuity solutions, announced today the expansion of its Service Desk offering to include live 24 x 7 end-user support and CRM Integration. The addition of round-the-clock coverage and complete caller information are the latest in a series of ongoing enhancements that reflect Continuum's commitment to invest in sophisticated tools, skilled professionals and systems, resulting in a world-class and personalized caller experience both day and night for our partners' clients -- all at a low, fixed monthly cost.
Woburn, Ma.-based Continuum is keeping up its momentum in the remote monitoring and management (RMM) scene by expanding its support offerings to its entire community of users and partner alike. Continuum Service Desk is now equipped with 24×7 support and built-in customer relationship management, effectively allowing MSPs to outsource their entire support structure.
Roughly 1 million U.S. veterans are returning from the wars in Iraq and Afghanistan. How will those U.S. veterans find jobs - especially amid such a weak U.S. job market? Continuum, the MSP software provider, wants to lend a hand. The company is launching a non-profit organization called Continuum Veterans Foundation. Here's the strategy.
RMM and business continuity platform company Continuum said that support for Apple Mac devices and support for virtual environments, including both Microsoft Hyper V and Citrix XenServer, became available in June. In addition, Continuum continues development around Apple's iOS devices, which are becoming more prevalent in the workplace, said CEO Michael George (left). Continuum plans to allow MSPs to remotely monitor and manage "anything that is plugged into the wall in an SMB environment," including VoIP phones, the network hub itself and print management.
Google is great when you need to quickly search through massive amounts of content on the Internet. Apple’s Siri has emerged as a cool new tool for interpreting your voice commands and getting what you need using an Apple iPhone. If only there was a way for managed service providers (MSPs) to get quick answers to tough IT problems.
Known as a CEO who likes to get out and shake hands, Michael George and his team have spent much of this year meeting partners “by the hundreds” through a multicity road show to drum up interest in its remote monitoring and management platform.
It has been roughly nine months since Summit Partners acquired Continuum (formerly Zenith RMM) from Zenith Infotech in September 2011. As part of that move, Continuum gained a new executive team featuring CEO Michael George. So how is Continuum performing so far for MSPs that need remote monitoring and NOC (network operations center) services? I gained some clues from CMIT Solutions, which operates a managed services franchise.
Continuum, which makes remote monitoring and management (RMM) and business continuity solutions, has announced the addition of anti-malware software powered by Malwarebytes and a new network assessment tool, Continuum Network Detective, powered by RapidFire Tools, to Continuum's RMM platform.
Continuum CEO Michael George is thinking big. The company’s current focus mainly involves remote monitoring and management (RMM) and NOC (network operations center) services. But stay tuned for at least five major moves including a (1) help desk initiative, (2) a massive sales enablement strategy that drives customers to MSPs, (3) potential acquisitions (4) a bigger cloud play and (5) a potential IPO further down the road.
Continuum recently made two new additions to its RMM platform. The company has introduced anti-malware software, supported by Malwarebytes; and a Continuum Network Detective, a new network assessment tool powered by RapidFire Tools. Continuum partners will now be able to make the most of these new product enhancements and provide their customers with robust anti-malware protection, as well as assist them in performing full network assessments for their existing and prospective customers. This, in turn, will help them generate new business and advance the overall customer experience.
Continuum, a leading provider of remote monitoring and management (RMM) and business continuity solutions, announced today the addition of anti-malware software powered by Malwarebytes and a new network assessment tool, Continuum Network Detective, powered by RapidFire Tools, to Continuum's RMM platform.
At the beginning of the year, Continuum promised partners and the general channel market a rapid evolution of its features and capabilities to enhance its remote monitoring and management software portfolio. The company is delivering on that promise with the addition of free antivirus and network discovery tools.
Continuum, a remote monitoring and management provider, has added two new tools to its RMM platform. Continuum has added anti-malware software from Malwarebytes, and a new network assessment tool, dubbed Continuum Network Detective, powered by RapidFire Tools.
Continuum, a leading provider of remote monitoring and management (RMM) and business continuity solutions, announced today the addition of anti-malware software powered by Malwarebytes and a new network assessment tool, Continuum Network Detective, powered by RapidFire Tools, to Continuum's RMM platform.
Mac users have a lot to celebrate this month – and it’s not just the fact that summer is almost officially here and some of the best summer apps can finally be tapped. Today, remote monitoring and management (RMM) and business continuity solutions provider Continuum announced that it will now provide RMM software and services for Mac computers.
Whether you love them or love to hate them, Macintosh computers have come a long way from candy coated bubbles that crashed all the time. With Macs finding their way into the workplace on a much more professional level, there comes a need to manage them like the rest of them. Continuum, SaaS provider to the MSP world, is now offering RMM services specifically designed for the Mac platform. All that’s required is a tiny agent on the Mac and a connection to the mother-ship NOC. With hooks into LogMeIn Pro technology, Mac management is now covered from all angles.
It may still be a Windows world, but more and more Macs are making their way inside the doors of businesses. So it’s no surprise that remote monitoring and management vendors have been adding managed services support for Macs to their platforms. Last month LabTech trumpeted their support for Macs in their LabTech 2012 platform. And today Continuum (formerly Zenith RMM) has announced support for Mac in its RMM platform.
All managed service providers (MSPs) face the dual challenge of maintaining growth while simultaneously keeping pace with the technology demands of their customers. The key to meeting this challenge is driving operational efficiency and maintaining predictable costs to enable maximum profit from monthly fixed-fee managed services agreements
Competitive pressures and rapid technology changes are driving managed service providers (MSPs) to seek greater efficiencies in IT service delivery to their small and medium-sized business (SMBs) customers. In fact, increasing operational efficiency is not only the number one challenge cited by IT resellers, but also the most difficult to achieve when adopting managed services, according to a recent CompTIA survey.
HARLAN, Iowa – March 14, 2012 – HTG Peer Groups, an international organization of IT solution provider executives formed to enrich business and personal development, today announced its vendor sponsors for 2012. The sponsorships will help power HTG Peer Groups’ intensive workshops, seminars and networking events that give IT business leaders vital tools for succeeding in today’s rapidly changing technological environment.
Backup and recovery is often cited in surveys as a top priority and concern among small to medium-sized businesses. However, when questioned, very few SMBs have true business continuity plans in place or have even considered them. What will they do when faced with an outage? What will they do in response to a real disaster?
It's been a busy three months for Continuum, the RMM and business continuity platform company that renamed itself from Zenith RMM in order to distance itself from former owner Zenith Infotech.
Continuum, which promotes a range of services to MSPs, appears close to announcing a strategic hire for a new position — VP of worldwide service delivery. Plus, Continuum is evaluating potential strategic acquisitions, according to CEO Michael George. Here’s the update — and the potential implications for managed services providers.
Just a couple of months after rebranding itself and refocusing its managed services efforts on remote monitoring and backup, Continuum has inked a deal as LogMeIn’s exclusive MSP while in the midst of a 10-city partner tour.
Continuum, the remote monitoring and management (RMM) software provider, has agreed to become the the official MSP channel partner of LogMeIn, the remote access and IT management service provider. Under the terms of the deal, which lasts for only one year, Continuum will promote LogMeIn Pro and LogMeIn Free to its manged services partners.
Continuum, as expected, launched the Continuum Vault backup and disaster recovery (BDR) platform earlier this week, CEO Michael George (pictured) has confirmed. Developed in partnership with Datto, the Continuum Vault offering initially targets 1,000 managed services providers (MSPs) that have expressed interest in the new BDR platform.
When Continuum (formerly Zenith RMM) yesterday announced a BDR (backup and disaster recovery) storage partnership with Datto, nearly 1,000 managed services providers (MSPs) and VARs signed up to gain early access to the platform, according to Continuum CEO Michael George.
The Zenith RMM era is over. The Warrendale, Pa.-based company has changed its name to Continuum less than three months after the business was spun out of Zenith Infotech and purchased by equity firm Summit Partners.
Zenith RMM, the company born less than three months ago, is no more. Distancing itself from its troubled former parent, Zenith Infotech, the managed services company has rebranded itself Continuum and taking on a new theme – backup.
Zenith RMM, which spun off from Zenith Infotech in September, has rebranded as Continuum and will now compete with its former parent in the BDR (backup and disaster recovery) market. Indeed, Continuum has partnered with Datto to launch Continuum Vault — a BDR solution that will debut in January 2012.
Zenith RMM distanced itself from its origins as part of Zenith Infotech with a name change to Continuum and the introduction of a backup and disaster recovery technology and service that pits it against Zenith Infotech.
When Zenith Infotech spun-off its managed services software business earlier today, MSPmentor started to pursue timely questions about the spin-off company, known as Zenith RMM LLC. Now, Zenith Infotech CEO Akash Saraf, Zenith RMM CEO Michael George and Summit Partners Principal Jason Glass offer some answers and insights for managed services providers.
The new management of Zenith RMM has big plans for enhancing and expanding in the managed services market, including new roles in virtualized environments, endpoints and mobile devices.
After several months of rumors, Zenith Infotech has spun off its managed services software business, which will be called Zenith RMM LLC. Moreover,Summit Partners — a growth equity firm — has invested in Zenith RMM. And Zenith RMM CEO Michael George’s background includes multiple company sales.
Zenith InfoTech, a pioneer in managed and hosted services, is informing partners that it’s spun off its remote monitoring and management product as a separate company, now known as Zenith RMM.
Zenith Infotech is spinning off its remote monitoring and management business into a separate company called Zenith RMM, according to the company. In addition, the new Zenith RMM has received a "sizable growth equity investment" from investment firm Summit Partners and has hired Michael George as CEO.