Showing podcasts tagged: MSP Operations
Adam Steinhoff of Dedicated IT discusses about service package offerings, rebranding, customer service, value added technology to clients, backup system and proactive marketing.
Michael Siggins and Biren Shukla discuss the strategy of Forum Info-Tech as a Managed Services Provider. Moving to Zenith has allowed them to double their customs over the course of a year. Zenith works perfectly for those starting out providing all the back-end work you don't have time for.
Bruce Campbell, VP of Clare Computer Solutions discusses about monitoring services, manpower optimization, managed services business, sales plan and process, business focus and profit generation.
Making use of your working capital.
With this ChannelPro SMB podcast featuring Eric Kehmeier of Integrated Business Technologies on selling Zenith's BDR and managed services focusing on the legal vertical.
Harry Bhatia, Chief Technology Officer and President of NetActivity, Inc discusses choosing the best partner to provide managed services for reoccuring revenue strategy.
Virtualization as a strategy.
Jairo elaborates on his relationship with Zenith and how using our MSI is superior to anything else out there.
Developing a managed services offering and switching from break fix to managed services.
Joe Nardone of Expert Data Lab discusses about customer relationship, managed service operations, BDR business and service offerings,and adding value to your business.
John Mamon from Radical Support discusses Driving Operational Efficiency using Managed Services. He talks about the biggest challenges MSP's have to deal with; rapid change of technology and expectation creep. It is important to be aware of the commoditization of managed services.
Scaling your business with flat fee managed services.
Josh Clifford, Chief Service Officer of Everon, and Michael Siggins, Channel Pro Publisher, discuss mining the value of vendor relationships, specifically Zenith Infotech.
Keith Schoolcraft president for A Couple of Gurus discusses how they established their company to help small business with IT support and technology. Keith talks about how important Backup and Disaster Recovery is for his clients. Also, keith talks how to run your business smarter during tough economic periods.
Kirk Aubry, gloStream, and Dan Rosenthal, HCOS, discuss penetrating the EMR market with gloStream's Microsoft integrated solution.
Laura Steward, President of Guardian Angel Computer Services discusses about managing IT Infrastructure, recurring revenue structure, loyal clients, cost savings, preventive maintenance, staffing cost, NOC model, new technologies, tool & service cost, and overhead deductions.
Luis Delgado President of The Critical Update talks about how his company started and grew through referrals. Vertical nitches and important key factors that make their business successful like affective documentaiton.
Discussion of resource utliziation and maximizing efficiency internally and with clients.
Mitch Miller, President of Dynamic Computer Solutions discusses about integration of systems, BDR, protection of data, disaster management, server failover, pricing options, monitoring, offsite storage management, security and protection.
Adjusting your sales approach to managed security services.
Randy Sklar, President of Sklar Technology Partners discusses about security managed service model, pricing and packages, value proposition, best practices, outsourcing, leveraging and Fix service fee structure.
When Scott Yusavage made the move to managed services back in 2005, he saw it as a way to add more predictability to his staffing. As a break-fix provider, business was up one month and down the next, and he always seemed to have either too few people or too many. Becoming an MSP helped him anticipate future needs better and set his payroll accordingly. Tune in as Yusavage recounts the growth of him company with ChannelPro-SMB's Michael Siggins.
Todd discusses providing a mobility assessment and solution for barcoding clients.
Tom Beusch, President, Miles Technologies discusses how IT service providers get paid for the services they provide.
Reducing your operating cash.