Showing podcasts tagged: Outsourcing Help Desk
Craig Raubenheimer, CEO of Roan Solutions talks, about his organization, BDR solutions, bundling of Managed Services and his relationship with Zenith.
Dan Wilson, CEO of Waypoint Solutions Group, discusses outsourcing service desk to minimize costs and maximize profits.
David Watts, President of Net Fusion, talks about his organization, business practices, economy and his relationship with Zenith Infotech.
John Mamon from Radical Support discusses Driving Operational Efficiency using Managed Services. He talks about the biggest challenges MSP's have to deal with; rapid change of technology and expectation creep. It is important to be aware of the commoditization of managed services.
Discussion of resource utliziation and maximizing efficiency internally and with clients.