Showing podcasts tagged: Staffing
Harry Bhatia, Chief Technology Officer and President of NetActivity, Inc discusses choosing the best partner to provide managed services for reoccuring revenue strategy.
Joel Swanson, Operations Manager, A couple of Gurus discusses utlizing 24x7 Service Desk and building client intamacy.
John Mamon from Radical Support discusses Driving Operational Efficiency using Managed Services. He talks about the biggest challenges MSP's have to deal with; rapid change of technology and expectation creep. It is important to be aware of the commoditization of managed services.
Larry Shulman, President of L.M.S. Technical Services Inc. talks about best practices an MSP can employ to evaluate business and staff requirements which includes moving from the break fix model, hiring methods, retention policy, earning the customer's trust, amongst others.
Laura Steward, President of Guardian Angel Computer Services discusses about managing IT Infrastructure, recurring revenue structure, loyal clients, cost savings, preventive maintenance, staffing cost, NOC model, new technologies, tool & service cost, and overhead deductions.
Discussion of resource utliziation and maximizing efficiency internally and with clients.
Steve Brasen focuses on Backup and disaster recovery and has been IT for 20 years. Steve discussed business with smaller budgets effects what they use for Backup and Disaster Recovery solutions. This also puts stress on IT staff to manage solution.