Total Desktop Care Plus - Back Office Services
Both of Continuum’s desktop offerings come bundled with back office services. Thousands of IT service providers rely on our services to deliver their desktop management services promise to their end clients. Critical requirements related to patch management, anti-virus and anti-spyware updates form part of our desktop management portfolio.
Now there is no need for you to spend time scouring the Internet for known MS Security patch issues. Or have a lab environment to test compatibility with common applications. Or approve patches based on operating system and applications installed. And there’s no need to login after hours to troubleshoot failed patches.
This is exactly what Continuum’s patch management team does on an ongoing basis. We have a large team dedicated to testing patches across various environments and putting them through a rigorous white-listing process. Once approved, these patches are deployed based uponyour preconfigured schedule. If there are any issues simply schedule a time using Continuum’s off-hours maintenance system and a member of the patch management team will remotely resolve the issue.
Tired of spending countless hours to ensure your client’s desktops have the latest definition updates? There could be many reasons why anti-virus is not updating properly. Continuum’s partners no longer worry about these time consuming tasks because they leverage our back office anti-virus team to take up this work.
Troubleshooting spyware infections are often frustrating and time consuming. Continuum’s desktop preventive maintenance team will resolve spyware-infected machines on a per request basis. This work is typically scheduled during off-hours. You can invoice your clients for the work performed by our back office.
The product support team is available around the clock via chat-based support or ticketing. They will work with you to resolve any product related issue.