Supporting the IT needs of your clients is an ever-changing challenge. Call it a continuum of issues and solutions – and we are here to help you. From backup and disaster recovery to remote monitoring and management, our aim is to transform and redefine how you deliver managed services to your clients, profitably.
Our company originated in 2004, and helped to shape the market as it exists today. In 2011, we acquired the very best assets and created Continuum. Our Remote Monitoring and Management (RMM) software and 24/7 Network Operations Center (NOC) were quickly joined by Vault, our backup and disaster recovery (BDR) solution, and we have been consistently increasing and improving our services since then.
We offer a fully integrated solutions approach with ubiquitous, unified management for PCs, Macs, Windows and Linux, backup and disaster recovery solutions, and mobile devices. We are the only managed service partner that offers true management with intelligent monitoring, a tightly integrated world-class Network Operations Center (NOC) and a 24/7 Service Desk with a SaaS-based management portal.
In your world, less is definitely not more. We’re all about delivering more, learning more, pushing harder, and improving your results. We’ve worked hard to become the leading provider of intelligent, resolution-oriented management software and data protection solutions for our more than 3,300 IT and managed services providers partners who rely on us to manage over 500,000 endpoints, and growing.
CEO & Board Member
VP of Product Management & Technical Services
Senior VP of Global Service Delivery
VP of Engineering & CTO
Senior VP & CMO
VP of Sales
SR. Director of Business & Corporate Development
Managing Director, Summit Partners and Board Member, Continuum
John R. Carroll joined Summit Partners in 1993 from BayBank. After attending business school, John worked for Bain & Company and then rejoined Summit in 1998.
Based in Summit's Boston office, John is active in the firm's investment activities in North America, Europe and Asia, and focuses primarily on the technology sector.
During his 17 years with Summit Partners, John has served as the director of many companies. He is currently a director of Associa, Continuum, Fortegra Financial (NYSE: FRF), Help/Systems, Solid State Equipment and Systems Maintenance Services. His prior directorships include Blue Ocean Software (acquired by Intuit), Clinical Pathology Laboratories (acquired by Sonic Healthcare), FleetCor Technologies (NYSE: FLT), Innov-X Systems (acquired by Olympus Corporation) and Sybari Software (acquired by Microsoft).
John holds an AB in economics, cum laude, from Dartmouth College and a Masters in Management, with Distinction, from Kellogg School of Management, Northwestern University.
Principal, Summit Partners and Board Member, Continuum
Jason Glass joined Summit Partners in 2006. Prior to Summit, he worked for General Catalyst Partners, America Online and Deutsche Banc Alex Brown. Based in Summit’s Boston office, Jason is active in the firm’s investment activities in North America, Europe and Asia. His board directorships and investments include Casa Systems, Focus Financial Partners, Nomacorc and PeopleAdmin. Jason received a BBA in finance and international business with a minor in economics and French, summa cum laude, from James Madison University and an MBA, with Distinction, from Harvard Business School. In addition, he is a Chartered Financial Analyst and a member of the James Madison University College of Business Executive Advisory Council.
Board Member, Continuum, LiveLOOK Inc, Talend and Dealertrack Technologies
James Foy serves on the board of Talend, LiveLook, and Dealertrack. He has also served as executive chairman at Aspect Software, which is an industry-leading single source for unified communications, including managed services, data networks, carrier services, Internet services, network monitoring and IT services. Foy also previously served as the organization's CEO and was instrumental in its continuous growth and expansion over a 12-year period that included serving more than two-thirds of the Global Fortune 50.
We’re growing at a fast rate and are looking for talented people to join our team. We’ve developed a culture that values our time and the time of others in a challenging and rewarding environment. That said, are you someone who is energetic, bright, inquisitive, hard-working and plays a strong ping pong game? If the answer to all of the above is yes, we want to talk to you.
We are looking for a great candidate to join our fast-paced growing company. The ideal person is a strong customer advocate, understands technology, and has prior mobile application and/or SaaS experience. As product manager, you will help define the product based on your industry experience and through regular contact with partners and prospects. You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality.
There are no guarantees for veterans returning home and trying to make the transition back into private life. We want to stack the odds in their favor, so the Continuum Veterans Foundation is dedicated to helping our returning troops find jobs.
With more than 450,000 IT job openings each year, many are well suited for veterans who received technology training while on duty. Established in July 2012, the foundation provides financial support to local and national charities that focus on helping our veterans find employment, especially in the information technology field. Recently, the foundation donated $50,000 to Hire Heroes USA, which translates to helping nearly 50 veterans find jobs, most in the IT services industry.
2014 Winner of 20 Women to Watch in Sales Lead Management
2014 Best Channel Vendor
Readers' Choice Award
CPN's 2012 5-Star
Partner Programs Guide
Earlier this week, Continuum announced that its Senior Vice President and Chief Marketing Officer, Jeanne Hopkins (pictured), was named to the Sales Lead Management Association’s (SLMA) “20 Women to Watch in Sales Lead Management” list. This announcement marks the third time since 2011 that Jeanne has been named to this list.
Pricing strategies is a hot topic among managed service providers (MSPs), and for good reason. But it's not all about the bottom line. The pricing model an MSP adopts can impact much more than revenues and margins.
In the premiere installment of “Breaking Bad,” I discussed how MSPs can get to know their customers better. Now, in this month’s blog, I continue this theme by exploring the other lifeblood of an MSP’s business--your employees.
Interested in becoming a Continuum Partner? Have questions about one of our products or services?
Just want to say hi? Whatever is on your mind, Continuum is always happy to hear from you.
Continuum Managed Services, LLC
100 Summer Street, Suite 1401
Boston, MA 02110
General inquiries: 857-244-2700
Metro Pittsburgh, PA
Continuum Managed Services, LLC
220 West Kensinger Drive
Cranberry Township, PA 16066 U.S.A
Sales inquiries: 866-223-7394
Continuum Managed Solutions Private Ltd.
(Wholly owned subsidiary of
Continuum Managed Services, LLC)
Unit 1 & 2, 8th Floor, B-Wing