Desktop Management Overview
Desktop management can be resource-intensive, time-consuming and thankless.
Often mundane, the activities required for desktop management score low on the list of tasks technicians prefer. Desktops are expensive to maintain, too. An SMB can spend $4000 over three years to manage and maintain a single desktop.
Continuum offers the perfect blend of RMM software and back office services for desktops. Taking advantage of our Help Desk, which includes a world class Remote Monitoring and Management tools bundled with back office services, Continuum’s partners see a reduction on average of 40% of time spent providing maintenance and troubleshooting common desktop issues. Leveraging Continuum’s Desktop Services, labor-intensive tasks can be performed without monopolizing your engineers’ time.
To increase the depth and breadth of your offerings you have the option to either complement your own help desk services with our staff, or add this completely new service to your offerings. Our U.S.-based team (Pittsburgh PA) of Level 1 and 2 technicians provide frontline support handling your client calls and remotely resolving their issues. You can either route your calls to us or have them call our 800 number directly for support. The Help Desk answers the phone by saying "Help Desk, can I help you?" Your clients need not know we are not part of your staff.