Remote Monitoring and Management

Multitask with purpose and always be there for your clients when you combine our intelligent Remote Monitoring and Management (RMM) software with a 24/7 Network Operations Center (NOC).


complete services

Resolve issues in your sleep? You’re not dreaming. Our RMM solution offers proactive problem resolution backed by our 400 + strong NOC that resolves thousands of alerts for you, 24/7.

We do everything from restarting services to helping your client’s CEO get his iPad synced at 2 am. Because we white-label everything, all your client sees is you, delivering expert, round-the-clock IT service on every level while Continuum works for you.

But out-of-sight does not mean out-of-mind. You can be on top of everything anywhere you have access to a browser – desktop, tablet or smartphone.

We believe you and your team are best when you are rested and ready to tackle the big problems. So let our Tech Advantage team finish your IT project work overnight and expand your scope of services - without your techs working overtime.

Chat with a Representative

Issues Resolved by Continuum Chart

Monitoring Dashboards

vigilant monitoring

When you partner with Continuum for your monitoring solution, we’ll give you our vigilance and experience so you can have greater efficiency and escape the time-consuming daily maintenance. No more setting individual thresholds, updating alerts or time-consuming daily maintenance.

We set up rules based on years of monitoring tens of thousands of servers and handling more than ten million alerts a year – rules that determine whether we can fix the problem or need to call you, rules that resolve issues faster, and rules that improve your operational efficiency.

You can monitor:

  • Windows
  • Linux servers
  • Mac desktops
  • SNMP & ICMP devices like printers and firewalls
  • Mobile devices including Android & iOS
  • VMware hosts
  • Hyper-V servers

Learn more.  Download Product Brief


predictable management

Making sure everything is up-to-date on all your clients’ devices can be overwhelming. We turn “easier said than done” into just plain easy. We make sure everything is up-to-date on all your clients’ devices, consistently and reliably. We have hundreds of scripts that you can schedule, automated patching, and integrated ticketing.

We help you ensure your clients’ sites are set up consistently and reliably, that their antivirus definitions are up to date and their applications are current.

The result makes your life easier every day so you can sleep better at night.

Some of our valuable features:

  • Proactive antivirus software management supporting over 15 vendors
  • Microsoft, Apple and third-party patching
  • Client Communicator system
  • Client-facing summary reports
  • Internal audit reports
  • Off-hours maintenance

Check out this webinar from a panel of managed services experts to see what you should consider, in addition to features, as you select your RMM platform.

Quote from Jesse Armstrong

CONTINUUM ADVANTAGE TOOLBOX

Service Desk

Expand your help desk with Continuum and let your clients experience a first call resolution average of 86.2%. The industry average is 64.1%! Do we have your attention yet?

Continuum Service Desk provides a comprehensive, pay as you grow, flexible help desk service that combines round-the-clock coverage, ability to resolve everything from the simplest to the most complex issues efficiently, with the highest-quality end-user experience and customer satisfaction.

Furthermore, your clients will think it’s your company providing the service without your having to invest a dime in infrastructure or add more personnel.

What’s in the toolbox?

  • Flexible coverage – business hours, after hours or 24/7
  • Flexible support – Level 1-4 support
  • Industry leading service – Calls answered within an average of 60 seconds
  • Low, fixed price – accurately predict your costs in advance
  • PSA integration – for automatic ticket updates
  • And more

 

Service Desk

img-tech-advantage

Tech Advantage

Expand the scope of services and volume of projects delivered to your clients simply and quickly while giving your staff the night off. All at an affordable price.

Continuum Tech Advantage is here to help you scale your business while increasing your profitability. You can choose from more than 85 low-cost server and desktop projects. All you have to do is select the project (such as rolling out your next Windows Service Pack), choose your time and then check its status within the ITSupport Portal.

We leave nothing to chance. Your project manager will keep you updated throughout the process.

What’s in the toolbox?

  • Windows, Adobe, Java, Google, and more software installation
  • Antivirus and malware scans and installation
  • Active Directory and Exchange server migration and setup
  • And much more

Download Product Brief