Our certified, U.S.-based Service Desk technicians are here to provide superior customer service and support to your clients - freeing you to focus on growing your business. Our first contact resolution is 77% (the industry average is 64%), and seamless integration with our NOC ensures even the most complex issues can be solved.
That’s more than outsourcing - it’s smart-sourcing.
If you currently task your high-value techs with fielding service calls, chances are they’re being overworked and underutilized. Give your techs nights, weekends and holidays off, and let them focus on what matters most to growing your business - serving as an advisor to your clients, identifying new business opportunities, and increasing existing recurring revenue.
Free them from their ad-hoc help desk duties, and let us take it from here. We’ll field the service calls - you can focus on growing your business, keeping your techs motivated and challenged, and increasing their job satisfaction. That’s why we call it smart-sourcing.
Get your high-value techs away from mundane tasks
Focus on what matters most to your business
Do more for your business without pulling the night shift
In today’s always-on business landscape, customers have grown to expect high quality tech support whenever and wherever they need it – whether it’s 2am on a Sunday, or 2pm on a weekday. For MSPs hoping to maintain an in-house help desk, the need for 24x7x365 coverage can create some significant cost and labor challenges.
Offload those hours to us, and use your newly-discovered free time to focus on growing your business an onboarding new clients. Best of all, your team doesn’t have to come in during the middle of the night to field service calls or close tickets – and your customers won't have to wait until Monday morning for a resolution.
Take nights, weekends and holidays off
Ensure client satisfaction and scale your client base
Give your techs a better quality of life
You may be outsourcing your service desk to a third party, but are you smart-sourcing it? Partnering with Continuum’s Service Desk means more than simply meeting client expectations - it's about exceeding them. Our service desk reps remain your client’s single point of contact throughout the remediation process, even when issues are escalated to our service delivery team of 520 NOC technicians. What's more, seamless integration with our RMM platform means that when a customer calls to report an issue, we're often already aware of the problem - and are working to resolve it.
The end result is a higher degree of customer satisfaction, that leads to better customer relationships and higher account retention rates – fully white-labeled, branded by you. How’s that for smart-sourcing?
Impress your clients with proactive and exceptional customer service
Seamless integration with our RMM platform and world-class NOC
End-to-end problem resolution, white-labeled and delivered as your IT support
By leveraging our service desk, you'll be joining more than 400 MSPs and 27,000 end-users to whom we already provide Level 1 and 2 support. Backed by Continuum’s 520 Network Operations Center (NOC) technicians, we also provide Level 3 and 4 support when your customers encounter major server or application problems such as Exchange or Active Directory errors.
And whether you sign up for support during normal business hours, after-hours, or complete 24x7 coverage, we'll take the time to learn about both you and your clients - so our expert technicians can truly act as representatives of your organization when your clients call.
Our Service Desk support includes:
We'll even complete your small, multi-desktop projects at no extra cost - and our list of benefits is always growing.
Want more info? Download our Service Desk Product Brief
Purpose-built for MSPs, our services can easily adapt to your unique needs. Whether you sign up for support during normal business hours, after-hours or complete 24x7 coverage, our white-label IT help desk allows Continuum technicians to function as representatives of your business when your clients call.
We'll help you discover how to solve the ultimate managed IT services riddle – how to grow your business without growing your IT staff.