We are looking for an enthusiastic Technical Account Manager who assists our partners with technical enablement and ensures they are able to grow their business by using Continuum's products and services. Technical Account Managers are responsible for communication with partners including, but not limited to: presales support, assisting with product evaluations, training and assisting with communication between partners and the various teams.
The technical account manager is an outward-facing expert on Continuum products who helps to ensure partner satisfaction by providing enablement, training, and answering questions via phone and email. There will be up to 25% travel required for this position and you can be based in our Cranberry Twp., PA offices.
Continuum provides a leading SaaS-based managed services platform that managed services providers (MSPs) use to efficiently backup, monitor, troubleshoot, and maintain desktops, servers and other endpoints for small-and-medium-sized businesses. The comprehensive platform provides an intelligent remote monitoring and management (RMM) solution and an advanced backup and disaster recovery (BDR) offering - all integrated with an industry-leading network operations center (NOC) and U.S.- based world-class Service Desk, delivering a single, unified managed services experience.
The company currently employs more than 650 professionals worldwide, supports over 3,300 MSPs, and monitors more than a half a million endpoints. Continuum has also formed a non-profit foundation, called Continuum Veterans Foundation , which was established to provide financial support to local and national charities that focus on helping our veterans find jobs. The principal owner of Continuum is Summit Partners , a Boston-based growth equity firm that has raised more than $15 billion in assets. We are growing quickly and have offices in Boston MA, Cranberry Twp, PA, and Mumbai, India.
Continuum Managed Services, LLC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.