Former CEO, mindSHIFT
Why are some MSPs more successful than others? Perhaps it’s because they understand the value of selling solutions, not products, to their customers. In this session you’ll hear from MSPs who have had serious success consulting with their customers and selling a full suite of services instead of one quick fix. In this session, moderated by Amy Katz, CEO of After Nines Inc. and ChannelE2E, you’ll learn how to:
In this session, Brent Whitfield of DCG Technical Solutions, Devi Mazumdar of CMIT Solutions of San Antonio NE, and Dan McDonnold of ProSource Technologies will share best practices and advice for getting the most out of your relationship with Continuum’s NOC. Joined by Continuum’s Senior Director of Product Marketing, Mary Crogan, this session will cover:
Join ChannelE2E Content Czar Joe Panettieri and a panel of experts as they explore emerging recurring revenue opportunities. We'll dive into consumer and industrial IoT (Internet of Things) trends, DevOps opportunities, and new ways to monetize public cloud workloads -- while safeguarding data in transit and at rest. This session will include open microphones for attendees to pose their most pressing questions.
This session will cover:
In this session, Tonya Barnett, TSM for Continuum will share her experience as a tech at a dead end company and how to avoid this. Giving your technician proactive management tools and allowing them to advance in their career will allow you to keep your trained technicians longer and eliminate turn over.
In this session, Danny Kennedy, President of JKD Professional Services, and David Eichkorn, Manager of IT Services at Gordon Flesch, will share proven methods on how they leverage Continuum’s Help Desk to scale their managed service business. Joined by Continuum Sr. Technical Success Manager Dom Gennaro, this session includes:
Business owners often spend a lot of time and money on strategic planning, improving operational efficiency, and increasing financial results. Culture often takes a back seat to these areas, but is in fact something that determines success in every other outcome. Join this panel for a discussion about creating a culture where people want to come to work. Hear ideas to use in building your own workplace into one that people can’t wait to become part of.
In this session you will:
When leveraged correctly, Continuum's back end Network Operations Center (NOC) allows MSPs to concentrate on scaling their business as well as ensuring their Managed Services contracts are more profitable. In this session, learn how to properly understand our NOC scope of services and how to take advantage of Continuum's resources for more efficient service delivery.
In this session, Matthew Hahn, VP of Network Services for SWK Technologies, Inc and Tim Lesonde, President of NSK, Inc, will discuss the impact of Ransomware within the SMB space and how their respective firms have helped clients protect against it. Joined by Continuum Sr. Partner Development Manager Paul O'Donnell, this session includes:
Cyber criminals aren't concerned about traditional cybersecurity since they've formed reliable tactics that overcome old-school protection. In this presentation, Tyler Moffitt, Senior Threat Research Analyst at Webroot, will provide an in-depth analysis of the modern threat landscape, discuss the shortcomings of traditional antivirus, and examine ways organizations can reduce their exposure to ransomware.
Join this session to learn about:
Malvertising is becoming more sophisticated and prevalent—and is the vehicle of choice for injecting ransomware.
As these attacks increase, you need to be able to recognize the patterns and disarm the threat within seconds before your company data is held hostage.
Better understand of the impact of malvertising and ransomware. Learn some of the biggest misconceptions, and see how these attacks are delivered and why your company may be at risk—without you even knowing it.
What you'll learn:
In this session John Machacek of ZLAN Partners and TBD will show and discuss how they maximize their teams' efficiency with their PSA systems. They will showcase their go-to reports, workflows, and tips to get the most of the system. Joined by Continuum’s Assistant Director of Partner Success, David Boulos, this session will cover:
Ok, you set an appointment now what? What happens on your first appointment will determine 100% of the time whether or not you’re going to get the MSP sale. It is a direct result of asking the right series of questions. During this interactive webinar you will learn how to ask specific questions to ensure deployment of RapidFire, gain “buy in” to progress to the next step of the process, create doubt in your prospect’s mind of the services they’re currently receiving, and to position you as the prospect’s future MSP partner. Taught by Dale Stein, Co-Founder of Technology Assurance Group (TAG), an organization of leading managed server providers www.tagnational.com and Partner at Voice Smart Networks, Southern California’s leading MSP.
This seminar designed for sales and business leaders who desire to learn proven marketing strategies they can immediately implement in their business. We teach you how to create a reliable flow of inbound leads for your sales organization. We will even provide a marketing plan template that attendees can leverage to create a customized marketing plan based on their budget and goals! Attendees will learn:
In this session we’ll discuss exciting ways to proactively manage and stay engaged with your clients. Attendees will learn how to engage clients, strategies for open communication, best practices around QBR’s, delivering Executive reports effectively, and customer success and satisfaction tips. Partners will leave knowing best practices for engaging clients and where they should start.
In this session, you'll learn:
In this session Paul Chisholm, the former CEO of mindSHIFT Technologies, will share his thoughts on tactics for MSPs to both maintain existing revenue and seek out new opportunities for growth. Paul lead mindSHIFT to become ranked as the #1 MSP for several years and grew the company to over $100M in revenue.
In the session he will explain the following:
How to manage and protect the base
How to break down obstacles to obtain new business
How to invest in revenue generating opportunities