Day 1

Continental Breakfast for Pre-Meetings

Continental Breakfast for Pre-Meetings

Duration: 1 hr9/28 7:30am
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Pre-Meetings

Pre-Meetings

Duration: 4 hrs9/28 8:30am
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Pre-Meetings

Pre-Meetings

Duration: 4 hrs9/28 8:30am
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paul-chisholm.png

Paul Chisholm

Former CEO, mindSHIFT

Meet Your Regional Team at Lunch

Meet Your Regional Team at Lunch

Duration: 1 hr9/28 12:30pm
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Keynote
Opening Remarks - Mark Connolly

Opening Remarks - Mark Connolly

Keynote KeynoteDuration: 30 min9/28 2:00pm
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Keynote
Keynote - Michael George

Keynote - Michael George

Keynote KeynoteDuration: 1 hr9/28 2:30
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Break

Break

Duration: 30 min9/28 3:30pm
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Keynote
Product Roadmap

Product Roadmap

Keynote KeynoteDuration: 30 min9/28 4:00pm
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Partner Awards Presentation

Partner Awards Presentation

Duration: 30 min9/28 4:30pm
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Welcome Reception/Partner Showcase

Welcome Reception/Partner Showcase

Duration: 2 hrs9/28 5:00pm
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Pre-Meeting

Pre-Meeting

Duration: 1 hr 30 min9/29 10:30am
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Day 2

Registration

Registration

Duration: 1 hr 30 min9/29 7:00am
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Breakfast Table Topics

Breakfast Table Topics

Duration: 1 hr9/29 8:00am
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Day 2 Recap | Continuum Announcements | Veterans Presentation

Day 2 Recap | Continuum Announcements | Veterans Presentation

Duration: 30 min9/29 9:15am
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Keynote
Success and Overcoming Adversity by Bill Walton

Success and Overcoming Adversity by Bill Walton

Keynote KeynoteDuration: 1 hr9/29 9:45am
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Sales & Marketing
BDR Test Content

BDR Test Content

Sales & Marketing Sales & MarketingDuration: 45 min9/29 11:00 am
Test Content here!!!
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Coffee Break

Coffee Break

Duration: 15 min9/29 10:45am
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Business
The Secret to Finding the Right Work/Life Balance

The Secret to Finding the Right Work/Life Balance

Business BusinessDuration: 45 minutes9/29 11:00am
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Sales & Marketing
Expert Panel: Selling Solutions vs. Selling Products: Tips and Tricks for MSPs

Expert Panel: Selling Solutions vs. Selling Products: Tips and Tricks for MSPs

Sales & Marketing Sales & MarketingDuration: 45 minutes9/29 11:00am

Why are some MSPs more successful than others? Perhaps it’s because they understand the value of selling solutions, not products, to their customers. In this session you’ll hear from MSPs who have had serious success consulting with their customers and selling a full suite of services instead of one quick fix. In this session, moderated by Amy Katz, CEO of After Nines Inc. and ChannelE2E, you’ll learn how to:

  • “Discover” your customers’ end-to-end needs
  • Package initial solutions
  • Evolve solutions as point products come and go
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Partners Success
Tips for Getting the Most out of Your Relationship with the Continuum NOC

Tips for Getting the Most out of Your Relationship with the Continuum NOC

Partners Success Partner SuccessDuration: 45 minutes9/29 11:00am

In this session, Brent Whitfield of DCG Technical Solutions, Devi Mazumdar of CMIT Solutions of San Antonio NE, and Dan McDonnold of ProSource Technologies will share best practices and advice for getting the most out of your relationship with Continuum’s NOC. Joined by Continuum’s Senior Director of Product Marketing, Mary Crogan, this session will cover:

  • Tips for aligning your technicians so they are working with the NOC and not against it
  • Advice for building relationships with NOC technicians
  • Ways to leverage the NOC and expand your scope of service, and much more.
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Product Success
Security Best Practices

Security Best Practices

Product Success Product SuccessDuration: 45 minutes9/29 11:00am
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Connection

Coming Soon!

Connection ConnectionDuration: 45 minutes9/29 11:00am
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Lunch/Partner Showcase

Lunch/Partner Showcase

Duration: 1 hr 30 min9/29 11:45am
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Business
Confessions of a Burned Out Technician

Confessions of a Burned Out Technician

Business BusinessDuration: 45 minutes9/29 1:15pm

In this session, Tonya Barnett, TSM for Continuum will share her experience as a tech at a dead end company and how to avoid this. Giving your technician proactive management tools and allowing them to advance in their career will allow you to keep your trained technicians longer and eliminate turn over.

Three Takeaways:

  • Keep your technicians happy at work
  • How to stay competitive and scalable
  • Give your high-level techs more responsibility
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Sales & Marketing
Who to Watch: Keeping an Eye on the Competition

Who to Watch: Keeping an Eye on the Competition

Sales & Marketing Sales & MarketingDuration: 45 minutes9/29 1:15pm
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Partners Success
Best Practices for Working with the Help Desk

Best Practices for Working with the Help Desk

Partners Success Partner SuccessDuration: 45 minutes9/29 1:15pm

In this session, Danny Kennedy, President of JKD Professional Services, and David Eichkorn, Manager of IT Services at Gordon Flesch, will share proven methods on how they leverage Continuum’s Help Desk to scale their managed service business. Joined by Continuum Sr. Technical Success Manager Dom Gennaro, this session includes:

  • How to make your Help Desk documentation great
  • Key practices when on-boarding new Help Desk customers
  • Useful tips for interacting with the Help Desk team
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Product Success
Network Monitoring

Network Monitoring

Product Success Product SuccessDuration: 45 minutes9/29 1:15pm
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Connection

Platinum Sponsor: Coming Soon!

Connection ConnectionDuration: 45 minutes9/29 1:15pm
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Coffee Break/Partner Showcase

Coffee Break/Partner Showcase

Duration: 30 min9/29 2:00pm
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Business
Expert Panel: Creating a Culture Where People Want to Work

Expert Panel: Creating a Culture Where People Want to Work

Business BusinessDuration: 45 minutes9/29 2:30pm

Business owners often spend a lot of time and money on strategic planning, improving operational efficiency, and increasing financial results. Culture often takes a back seat to these areas, but is in fact something that determines success in every other outcome. Join this panel for a discussion about creating a culture where people want to come to work. Hear ideas to use in building your own workplace into one that people can’t wait to become part of. 

In this session you will:

  • Learn how to create a ‘best place to work’ type culture
  • Understand how to measure employee engagement and get feedback
  • Leave with some landmines to avoid in managing culture
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Sales & Marketing
How to Get Your Name Out There Without Breaking the Bank

How to Get Your Name Out There Without Breaking the Bank

Sales & Marketing Sales & MarketingDuration: 45 minutes9/29 2:30pm
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Partners Success
Leveraging Elite Server Care and Tech Advantage to Maximize Profits and Efficiency

Leveraging Elite Server Care and Tech Advantage to Maximize Profits and Efficiency

Partners Success Partner SuccessDuration: 45 minutes9/29 2:30pm

When leveraged correctly, Continuum's back end Network Operations Center (NOC) allows MSPs to concentrate on scaling their business as well as ensuring their Managed Services contracts are more profitable. In this session, learn how to properly understand our NOC scope of services and how to take advantage of Continuum's resources for more efficient service delivery.

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Product Success
Patching Best Practices

Patching Best Practices

Product Success Product SuccessDuration: 45 minutes9/29 2:30pm
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Connection
Silver Sponsor: RapidFire Tools

Silver Sponsor: RapidFire Tools

Connection ConnectionDuration: 45 minutes9/29 2:30pm
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Coffee Break

Coffee Break

Duration: 30 min9/39 3:15pm
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Business

Coming Soon!

Business BusinessDuration: 45 minutes9/29 3:45pm
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Sales & Marketing
How to Market and Sell BDR

How to Market and Sell BDR

Sales & Marketing Sales & MarketingDuration: 45 minutes9/29 3:45pm
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Partners Success
Dealing with the Reality of Ransomware

Dealing with the Reality of Ransomware

Partners Success Partner SuccessDuration: 45 minutes9/29 3:45pm

In this session, Matthew Hahn, VP of Network Services for SWK Technologies, Inc and Tim Lesonde, President of NSK, Inc, will discuss the impact of Ransomware within the SMB space and how their respective firms have helped clients protect against it. Joined by Continuum Sr. Partner Development Manager Paul O'Donnell, this session includes:

  • Protection measures to help mitigate the risk of a Ransomware attack
  • How to use the threat of Ransomware as a revenue generating opportunity
  • Real world examples of Ransomware attacks and how our panel and their respective organizations overcame them
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Product Success
Continuity247™ Best Practices

Continuity247™ Best Practices

Product Success Product SuccessDuration: 45 minutes9/29 3:45
This session will cover how to get the most out of a Continuity247 deployment. Following Continuity247 best practices will ensure a trouble-free installation and reduce the potential for problems down the road. In this session you will learn:
  • How to properly size appliances & recommended hardware configurations
  • How to configure policies to fit your customers’ needs
  • How to setup Continuity247 to enable the NOC to fully manage your backups
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Connection
The Hidden Enemy: Malvertising and Ransomware

The Hidden Enemy: Malvertising and Ransomware

Connection ConnectionDuration: 45 minutes9/29 3:45pm

Malvertising is becoming more sophisticated and prevalent—and is the vehicle of choice for injecting ransomware. 

As these attacks increase, you need to be able to recognize the patterns and disarm the threat within seconds before your company data is held hostage.

Better understand of the impact of malvertising and ransomware. Learn some of the biggest misconceptions, and see how these attacks are delivered and why your company may be at risk—without you even knowing it.

What you'll learn:

  • The growth in malvertising and malvertising-based ransomware.
  • A better understanding of the tactics and techniques cybercriminals use to deliver and cover up their malvertising campaigns.
  • Tools and solutions to help detect, eliminate, and protect your business.
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Cocktail Reception/Partner Showcase

Cocktail Reception/Partner Showcase

Duration: 1 hr9/29 4:30pm
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Transportation to Evening Event

Transportation to Evening Event

Duration: 30 min9/29 6:30pm
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Evening Event at Jillian's

Evening Event at Jillian's

Duration: 3 hrs9/29 7:00pm
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Day 3

Breakfast/Partner Showcase

Breakfast/Partner Showcase

Duration: 1 hr9/30 8:30am
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Business
Utilizing the Updated Business Model to Improve Performance

Utilizing the Updated Business Model to Improve Performance

Business BusinessDuration: 45 minutes9/30 9:30am
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Sales & Marketing
Inbound Marketing 101

Inbound Marketing 101

Sales & Marketing Sales & MarketingDuration: 45 minutes9/30 9:30am
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Partners Success
Managing Work with Your PSA

Managing Work with Your PSA

Partners Success Partner SuccessDuration: 45 minutes9/30 9:30am

In this session John Machacek of ZLAN Partners and TBD will show and discuss how they maximize their teams' efficiency with their PSA systems. They will showcase their go-to reports, workflows, and tips to get the most of the system. Joined by Continuum’s Assistant Director of Partner Success, David Boulos, this session will cover:

  • Insight into their use of Autotask and ConnectWise to efficiently manage work.
  • Discussion of lessons learned along with tips and best practice for working your PSA
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Product Success
Effective Ways to Use Scripting

Effective Ways to Use Scripting

Product Success Product SuccessDuration: 45 minutes9/30 9:30am
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Connection
How to Ensure an 85% MSP Close Rate

How to Ensure an 85% MSP Close Rate

Connection ConnectionDuration: 45 minutes9/30 9:30am

Ok, you set an appointment now what? What happens on your first appointment will determine 100% of the time whether or not you’re going to get the MSP sale. It is a direct result of asking the right series of questions. During this interactive webinar you will learn how to ask specific questions to ensure deployment of RapidFire, gain “buy in” to progress to the next step of the process, create doubt in your prospect’s mind of the services they’re currently receiving, and to position you as the prospect’s future MSP partner. Taught by Dale Stein, Co-Founder of Technology Assurance Group (TAG), an organization of leading managed server providers www.tagnational.com and Partner at Voice Smart Networks, Southern California’s leading MSP.

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Coffee Break

Coffee Break

Duration: 15 min9/30 10:15am
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Business

Coming Soon!

Business BusinessDuration: 45 minutes9/30 10:30am
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Sales & Marketing
Secrets to Creating a Reliable Source of Inbound Leads

Secrets to Creating a Reliable Source of Inbound Leads

Sales & Marketing Sales & MarketingDuration: 45 minutes9/30 10:30am

This seminar designed for sales and business leaders who desire to learn proven marketing strategies they can immediately implement in their business. We teach you how to create a reliable flow of inbound leads for your sales organization. We will even provide a marketing plan template that attendees can leverage to create a customized marketing plan based on their budget and goals! Attendees will learn:

  • How to Leverage Marketing to Increase Sales and Profits
  • Marketing Activities That Work for MSPs
  • How to Add $3k or More Additional Managed Services RMR Monthly Per Sales Rep
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Partners Success
Client Engagement Best Practices

Client Engagement Best Practices

Partners Success Partner SuccessDuration: 45 minutes9/30 10:30am

In this session we’ll discuss exciting ways to proactively manage and stay engaged with your clients. Attendees will learn how to engage clients, strategies for open communication, best practices around QBR’s, delivering Executive reports effectively, and customer success and satisfaction tips. Partners will leave knowing best practices for engaging clients and where they should start.

In this session, you'll learn:

  • How to Engage Clients
  • Strategies for Account Management to Improve Customer Satisfaction
  • Customer Success Tips
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Product Success
Continuity247™ Technical Deep Dive

Continuity247™ Technical Deep Dive

Product Success Product SuccessDuration: 45 minutes9/30 10:30am
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Connection

Sponsor Session: Coming Soon!

Connection ConnectionDuration: 45 minutes9/30 10:30am
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Coffee Break

Coffee Break

Duration: 15 min9/30 11:15am
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Keynote
The Revenue Challenge by Paul Chisholm

The Revenue Challenge by Paul Chisholm

Keynote KeynoteDuration: 1 hr9/30 11:30am

In this session Paul Chisholm, the former CEO of mindSHIFT Technologies, will share his thoughts on tactics for MSPs to both maintain existing revenue and seek out new opportunities for growth. Paul lead mindSHIFT to become ranked as the #1 MSP for several years and grew the company to over $100M in revenue.

In the session he will explain the following:

  • How to manage and protect the base

  • How to break down obstacles to obtain new business

  • How to invest in revenue generating opportunities

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Closing Remarks & Vendor Excellence Awards

Closing Remarks & Vendor Excellence Awards

Duration: 30 min9/30 12:30pm
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"Grab and Go" Box Lunch & Networking

"Grab and Go" Box Lunch & Networking

Duration: 1 hr9/30 1:00pm
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Pricing Workshop

Pricing Workshop

Duration: 3 hrs9/30 2:00pm
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