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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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3 Keys to Automating MSP Success

Posted September 28, 2017by Craig Fulton

3 Keys to Automating MSP Success

Being a managed services provider (MSP) has as many challenges as rewards. You work hard day in and day out, but you usually find yourself faced with limited time and resources. Even if you wanted to, you probably don’t have the freedom to dedicate an entire team to improving your internal operations.

Fortunately, you don’t have to. With the right tools on board, you can streamline your workflows and make the move from a reactive to a proactive growth model for your business. Start with these three strategies for building your success.

1. Scale Your Resources

The “hire-as-you-grow” mentality can actually put a damper on your efficiency and growth rate. However, you don’t have to add another team—or even one new person to the team—to make things work. Instead, it’s time to rethink how you leverage your current team.

Is their time being taken up by mundane tasks like password resets and ticket management? Help them shift their focus to strategic activities that drive additional revenue with solutions that can automate everything from password resets and defrags to dispatch, workflows, and patch management. Once your solutions are cranking out those mundane tasks on your behalf, you can focus on serious growth.

2. Automate Your Quotes and Proposals

If you’re still quoting out of spreadsheets, you’re wasting a lot of time and effort, and getting a less-than-ideal result. Even worse, there’s a chance you’re losing out on revenue! Here’s another place that automation can help.

With quote and proposal automation as a part of your business toolkit, you can guarantee professional looking, hyper-accurate quotes and proposals. Even better, the right solution provides cloud-based quoting and e-signature capabilities that help you close deals faster than ever. If that same solution also seamlessly integrates with your CRM, you’re even farther ahead of the game. Speed up your fulfillment process, boost productivity, and stop wasting time on the spreadsheet struggle.

3. Embrace the Cloud

The cloud is here, and it offers incredible opportunities for smart technology solution providers who are ready for the shift. Cloud computing platforms can differ greatly; the most common implementations are public and private clouds. But regardless of which cloud is being used, the key advantages include scalability, virtualized processing resources and speedy server base expansion.

When you embrace cloud services, you can rely on cloud-based directory and identity management services to meet the needs of a cloud-facing IT landscape. By getting ahead of the move to the cloud, you’ll be able to offer cloud services to your clients as soon as they’re ready for them, or even before they know they need them. In fact, educating your clients on the benefits of cloud services is a great way to start building yet another value-add for your clients.

ConnectWise, a community-driven software company dedicated to the success of technology solution providers, is sponsoring the upcoming Navigate 2017 conference in Las Vegas. To learn more about automated service delivery, come swing by our booth!

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Craig’s IT career began in 1995, with a letter from the U.S. Marines declaring that his specialty would be ‘Small Computer Systems.’ He achieved certifications in Lotus, Novell, Microsoft, and Cisco. After the Marines, he transitioned into the private sector with Accenture, where he was a Network Engineer for 8 years. Craig has 19 years of experience in the industry, and was an engineer for ConnectWise IT prior to being promoted to Product Manager, and most recently to General Manager of the ConnectWise Business Suite. Craig made the 2014 MSPmentor list which recognizes top managed service provider executives, entrepreneurs and experts and was also recognized as a CRN Channel Chief in 2015. Outside of his career, he enjoys kite boarding, surfing, mountaineering and exploring the Pacific Northwest. He has climbed many mountains, including Mt. Rainier and Mt. Whitney with ConnectWise COO David Bellini. Craig is always looking forward to the next adventure!

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