Bring it in, team. In this latest episode of Continuum Coach's Corner, we're concluding our three part series of Backup and Disaster Recovery (BDR) plays to help you continue your impressive managed IT services season. Huddle up with me, Coach Raymond Vrabel, Director of Technical Account Management at Continuum, as I map out ideal go-to-market strategies for selling your fully managed BDR solution. Should you rush to launch every backup offering you can think of? How can you ensure a strong launch of your latest service? Find out in the conclusion to the Three Steps to BDR Success!
Get Caught Up!
Below you'll find a still of today's whiteboard and a transcription of the lesson:
Welcome back to Coach's Corner, my name is Raymond Vrabel, Director of Technical Account Management here at Continuum. Today we're covering the final, third step in the three steps to BDR success, go-to-market strategies. Your first foray into the BDR market is critical to your future success. To help improve your chances of success, follow a very structured go-to-market strategy program. You want to start small. Start small by launching a manageable number of BDR offerings. You probably want to limit the menu to one or two key offerings that will give you the opportunity to focus in on your customer segments and gain experience from repeatable implementations. Simply going too broad will overtax your support resources.
Scout out early adopters. These are going to be your first in line customers that will likely just come from your existing accounts today. You can leverage existing knowledge of the clients' accounts and businesses and IT systems to help hone in your continuity and recovering offering.
Set firm sales objectives. These should be defined using metrics such as number of leads, meetings, sales conversations, even your actual sales. This is the best way to test sales methodologies and determine if your BDR practice can generate sufficient revenue to help you recoup that initial investment and support cost and operations.
Field test and collect feedback. Though BDR systems should be tested early in the development phase, it's critical to test them again under real world conditions during your launch phase. Here this allows for adjustments that can be made that help facilitate when you're adding accounts and upping utilization rates. At the same time, make sure you still solicit feedback from early adopters to help make sure your clients' perception is matching yours.
Despite the obvious pitfalls, SMBs are living dangerously when it comes to a lack of a solid disaster recovery plan. The lack of a prudent BDR plan provides you an opportunity to leverage your knowledge of your existing clients and your own capacities so that you can provide them with the right BDR solution. But like any new product or service, development of a new BDR offering requires more than just simply amassing all technology assets and moving towards that final sale. No, BDR requires thoughtful business planning, thorough assessments, and optimized service with a strong value proposition that will resonate with all your clients. By following these three simple steps, BDR can become a strong revenue stream for your business, and will open up tons of new opportunities for you and your sales team. Thank you for joining in. We'll see you next time.
In Need of Coaching?
Look out for our next episode of Continuum Coach's Corner! In the meantime, do you have any questions for Coach Ray? Leave us a comment below. We'd be happy to work it into an upcoming program!