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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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VIDEO: 81% of Healthcare Executives Have Reported a Compromise: IT Rewind Episode 49

Posted August 28, 2015by Ben Barker

An alarming percentage of healthcare executives reported having been victims of a data breach. There is an opportunity for MSPs in the healthcare vertical. Are you taking it? Meanwhile, malware campaigns are on the rise! To hear more, just click play!

 
IT Rewind Featured Stories:


Did our short segment leave you wanting more? Check out the original articles of stories we covered!

More Than 80% of Healthcare IT Leaders Say Their Systems Have Been Compromised

InfoWorld, @infoworld, Lucas Mearian, @lucasmearian

Malvertising Campaigns up 325 Percent This Year: Report

The Whir, @theWHIR, Chris Burt

 

Continuum's Must-Read Blog Post This Week

3 Ways to Keep Your Competitors Away From Your Clients

 

"Thank you for your time and service, but we are going to switch to another IT services provider." These are words that you never want to hear. Retaining clients is a huge part of any business, so when your clients are leaving you to partner with your competition, there is cause for serious concern. Of course, there will always be businesses out there that are able or willing to undercut your prices. Price is a difficult thing to compete with. However, if your clients aren't even letting your competitors in the door, you'll have nothing to worry about.

So, how do you keep the competition out of your clients' offices? There are a few specific things that you can focus on, but they all tie back to the idea of forming a partnership. You want your clients to feel like you're working with them to keep their businesses up and running... Read More»


What Else Is New in the IT Channel?

Now that you've seen our top picks for this week, here are some more stories that made the headlines. Have a suggestion for a story that we should cover next week? Let us know by commenting below or tweeting @FollowContinuum or @BenDBarker!

Remote hacking of routers:

         Some Routers Vulnerable to Remote Hacking Due to Hard-Coded Admin Credentials
         CIO@CIOonlineLucian Constantin, @lconstantin

Smart fridge:

        Smart Refrigerator Hack Exposes Gmail Login Credentials
        Network World@NetworkWorld, Colin Neagle, @ntwrkwrldneagle

India under attack:

         Google Pulls App Exploiting Certifi-Gate Vulnerability
         ThreatPost, @threatpost, Mike Mimoso, @Mike_Mimoso

 

Transcription

Hey there! You’ll all looking dapper today. Welcome back for another edition of IT Rewind. 

If you’re not already aware that health care IT is a huge opportunity for MSPs, a recent survey from KPMG just might open your eyes. The recent report states that a whopping 81% of health care executives say that their organizations have been compromised. Malware, botnet and other forms of cyber attacks were cited as the types of invasions that have occurred over the past two years. Even more alarming is that only half of the executives that have been compromised feel as though they’re adequately prepared to prevent future attacks. There’s your opportunity! Get in there and prepare them! The greatest risks within these organizations included outside attackers, sharing data with third parties, employee breaches, wireless computing and inadequate firewalls.

As if those numbers weren’t enough to make your skin crawl, a recent report by Cyphort showed that malvertising campaigns are up 325% this year. The report estimates that the cost of ad-fraud will exceed 6 billion in 2015. The report takes a deep dive into the mind of a cyber criminal and describes how they use ad networks to infect and compromise user machines and devices.

This week’s spotlight goes out to Josh Way of Altum IT. Earlier this week, Josh was watching an episode of MSPtv on the Continuum Facebook page when he decided to leave a comment about our Continuum mugs. Well, we took notice and although we didn’t have any more mugs, we decided to send Josh a care package! This just goes to show that you should ALL be on social media. If you’re active, you just might get some SWAG!

I’m also proud to announce that Navigate 2015, Continuum’s second annual user conference is completely SOLD OUT! We couldn’t be more excited to see you all in Las Vegas. For those of you who haven’t booked your ticket, be sure to hop on the wait list! There may still be some hope. So I’m saying there’s a chance! Head over to www.continuum.net/navigate2015 to get on the wait list.

As always, read the full stories that we covered today by clicking on the links below, as well as the featured Continuum blog post of the week.

Of course, you can always find us on Twitter, Instagram and Vine at FollowContinuum, as well as on Facebook, LinkedIn, Google Plus, Spiceworks and YouTube.

Take it easy.

 Ever wish closing a sale wasn't so taxing ?

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Ben is a graduate of Emerson College and a huge Boston sports fan.

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