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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Are Outdated Browsers Leaving Businesses Vulnerable? [CHART]

Posted November 4, 2016by Lily Teplow

Are-Outdated-Browsers-Leaving-Businesses-Vulnerable.png

Users must regularly maintain, patch and update software, applications, plug-ins and more, but just how many businesses are overlooking this important security concern? In our latest chart, we reveal the percentage of users running outdated browsers. As you know, cybercriminals continually look for vulnerabilities to exploit in frequently used programs. Proper patch management, however, helps prevent devices from becoming compromised. So how do you have this conversation with potential clients, and which questions should you expect to answer?

See chart below:

Are Outdated Browsers Leaving Businesses Vulnerable Chart.png 

Why Are Exploits Popular Among Cybercriminals?

As software becomes more advanced, it becomes virtually impossible to eliminate all potential vulnerabilities. Consider all the lines of code on a single operating system, and then note every single program and application installed on top of that. You need to protect all of it, but a lot can go wrong. Attackers only have to find one flaw to manipulate in order to gain access – hence why these attacks are so popular. Typically, cybercriminals are looking to pick the lowest-hanging fruit, and software vulnerabilities are easy targets. Hackers also favor attacks that can do the most damage. To exploit a vulnerability, they seek applications with a high volume and frequency of usage. That way, they can maximize their attack surface. This is why Adobe Flash, Microsoft Office and other similar applications are attractive targets for attacks. 

Why Do I Need Proactive Patch Management to Protect Against Exploits?

A recent HPE cyber risk report shows that 2015 was a record year for the number of security vulnerabilities reported and patches issued. However, what good are security patches if they’re never installed? Businesses today are faced with an ever-changing security risk landscape, which means that threats are becoming stealthier and more sophisticated. If your applications aren’t updated with the latest security patches, you run the risk of being successfully exploited by attackers – which can lead to unplanned downtime, sensitive data being compromised or even a data breach. Proactive patch management is essential to an effective security and business continuity strategy, because it only takes one device to compromise an entire network.

Why Should I Work with an MSP for This?

Most small- and medium-sized businesses (SMBs) don’t have the time and bandwidth to stay completely up-to-date on the latest security flaws and updates. That’s where we come in. We can help mitigate these risks with a proactive monitoring and management platform that deploys patches remotely and at a time most convenient for you. You don’t have to worry about the health of your IT system. It’s our job to manage the patching process and make sure that policies are continually revisited and improved. When you work with us, you can rest easy knowing your data is protected and your network, secure. And rather than burden your staff with this responsibility, our 24x7x365 expert support team is trained to take care of this for you.

Also, it’s important to remember that just because a new patch is released doesn’t mean that it should immediately be deployed. Often, patches will contain unseen vulnerabilities, have installation issues, or even prevent machines from successfully rebooting once the installation is complete. We can provide you with additional security, peace of mind and uptime by testing and researching patches before pushing them to your machines. 

 

Continuum Partners: In continuing our commitment to help you accelerate sales through ongoing marketing support, every week we will be uploading customizable PowerPoint templates with relevant charts and data that you can use in your own decks. And because it's white labeled, you'll be able to add your own logo and branding to stand out against the crowd! Just keep checking back on the Partner Support Portal for files to download!

Instantly download and customize this chart to include in your next sales deck!

Are Outdated Browsers Leaving Businesses Vulnerable Chart

Lily is a Content Marketing Manager at Continuum and is passionate about helping businesses solve their biggest challenges. She is responsible for managing Continuum’s MSPblog and writing on a variety of topics, from sales and marketing to cybersecurity, helping establish authority in the MSP market. Lily is also a seasoned content creator and has supported Continuum’s PR and media efforts. In her spare time, Lily enjoys singing, traveling the world, and cheering on her favorite Boston sports teams!

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