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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

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Featured Post

The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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Brandon Garcin

Brandon Garcin is Continuum's Director of Content Marketing, and is responsible for the creation and execution of a variety of resources designed to win new business and support existing customer accounts. He has authored more than a dozen eBooks which have generated thousands of downloads, and has consulted with hundreds of Continuum partners to help improve their marketing and lead generation efforts through website optimization and content development. Brandon is also the host of The Weekly Byte, a video and audio series produced by Continuum that provides quick, digestible tips and best practices that MSPs can use to help their business succeed.
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Recent Posts

Four Themes to Help MSPs Drive Cross-Sell Conversations in 2019: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on February 4, 2019

Four Themes to Help MSPs Drive Cross-Sell Conversations in 2019

When selling managed services, there are often opportunities to cross-sell or upsell existing clients that aren’t fully bought into your portfolio (or who aren’t leveraging your highest or premium service levels). In this episode of The Weekly Byte, we look at four ways MSPs can jump-start these conversations and increase their chances of capturing additional revenue in 2019!

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Topics: The Weekly Byte, Sales and Marketing

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

Posted by Brandon Garcin on January 30, 2019

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Service Level Agreements (SLAs) are a critical component of any modern MSP business. The goal of these documents is to provide clients with a detailed understanding of the scope of your services, define which parties have ownership over certain functions, and to set proper expectations for things like resolution times and escalation procedures. SLAs also provide both parties with a level of protection against legal action should an issue or misunderstanding arise—so they need to be crafted thoughtfully and carefully.

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Topics: Business Development and Growth, Service Level Agreement

5 Ways to Retain Employees in Your MSP Business: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on January 28, 2019

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Hiring and retaining talent pose some of the most significant challenges MSPs face today—and a widening skills gap (particularly in cyber security) isn’t helping. Fortunately, the right tactics and approach can help you overcome some of these challenges and keep your top performers. Tune into this episode of The Weekly Byte to learn more!

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Topics: The Weekly Byte, Hiring and Recruiting, HR

The Value of Awards and Accolades for MSPs: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on January 21, 2019

The Value of Awards and Accolades for MSPs

As MSPs look to solidify their positioning as subject matter experts and trusted advisors in 2019, third-party awards and accolades are a terrific way to showcase your value and differentiate from competitors. In this episode of The Weekly Byte, we explore exactly how and why these awards can be so beneficial for IT providers!

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Topics: The Weekly Byte, Awards

5 Ways MSPs Can Beat the Competition: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on January 7, 2019

Five Ways MSPs Can Beat the Competition

As we move into 2019, the managed services market is looking more competitive than ever before—and it can be difficult to differentiate yourself from other MSPs and IT providers. Fortunately, the right mindset and business practices can help you win out over the competition. In this episode of The Weekly Byte, we look at five ways MSPs can beat the competition! 

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Topics: Sales and Marketing, The Weekly Byte

Your Byte-Sized Year in Review: The Top 5 Weekly Byte Episodes of 2018

Posted by Brandon Garcin on December 31, 2018

The Weekly Byte 2017 Recap

Happy New Year from The Weekly Byte! Before we officially kick things off with new videos and content, we’re taking a look back at our 5 most popular episodes of 2018. Thank you to all of our viewers who tune in to both the video and audio editions of the show—we’re grateful for your viewership and look forward to continuing to help you be successful in 2019!

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Topics: The Weekly Byte, Sales and Marketing, Inbound Marketing, Website Optimization and Design

Twas the Night Before Sysmas

Posted by Brandon Garcin on December 24, 2018

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Merry Christmas and happy holidays to all!

As you're getting ready to enjoy some quality time with friends, family and loved ones, let's revisit an MSPblog favorite. We put an IT spin on an old classic to try and bring a bit of holiday cheer to MSPs and IT professionals out there. We couldn't resist sharing it again—so sit back, relax, and enjoy this cheesy tech rendition of a Christmas classic!

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How MSPs Can Effectively Prepare for the Holidays: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on December 10, 2018

The Weekly Byte Episode 120

The holiday season is one of the busiest—and most hectic—times of the year. And for MSPs, the right planning can go a long way to ensure you’re not scrambling to keep things running smoothly throughout the month of December. Tune into this episode of The Weekly Byte to discover four ways to effectively prepare for the holidays!

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Topics: The Weekly Byte, Customer Service

3 Quick Ways to Improve Your Website's Visibility: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on November 26, 2018

The Weekly Byte Episode 119

Your website is arguably your most important asset when it comes to marketing and lead generation—but if you haven’t properly configured or optimized certain things, you’ll have a difficult time ranking in Google and other search engines. In this episode of The Weekly Byte, we look at three quick and easy-to-implement updates that can help boost your website’s visibility!

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Topics: The Weekly Byte, Sales and Marketing, Website Optimization and Design

4 Ways to Create Upsell Opportunities with Your Clients: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on November 19, 2018

The Weekly Byte Episode 118

Upselling or cross-selling your existing clients can be tricky—and just because someone has purchased one or two of your services doesn’t mean they’re guaranteed to buy into your full portfolio. Tune into this episode of The Weekly Byte to discover which tactics and processes you can leverage to drive successful upsell conversations with existing customers!

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Topics: The Weekly Byte, Sales and Marketing, Cyber Security

RMM 101: Must-Haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
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