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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Britany DiCicco

Britany DiCicco is a senior manager of product marketing for Continuum’s security offerings. She has extensive work experience in Germany, the United Kingdom, and Austria. She is experienced in doing strategy and product marketing for companies that provide security software to highly regulated industries such as healthcare, legal, and financial services.

Recent Posts

How to Become an Expert on HIPAA Compliance

Posted by Britany DiCicco on November 2, 2017

How to Become an Expert on HIPAA Compliance

All the sensitive data that’s created and stored today—especially within the healthcare industry—has caused an increased demand for special attention, meaning that it’s more important than ever for managed service providers (MSPs) to fully understand HIPAA compliance. Not only does this mean knowing what it is, but what you need to do to be HIPAA compliant and what the consequences entail if you try to serve clients in the healthcare field without being compliant.

As mentioned in my previous blog, privately owned medical practices are becoming a principal target of cyber-attacks; therefore, the medical industry needs to be well prepared to prevent such threats from penetrating their network. As doctors are not usually security experts, they rely heavily on their MSPs to make sure they have the proper tools in place to maintain HIPAA compliance and protect them from cybercrime. Here are some key strategies that will help you become an expert on HIPAA compliance and uphold your promises to healthcare clients.

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Topics: HIPAA, Healthcare IT, Cybersecurity and Threat Management

Examining HITECH, Its Impact on HIPAA Regulations and the Consequences of Non-Compliance

Posted by Britany DiCicco on October 17, 2017

Examining HITECH, Its Impact on HIPAA Regulations and the Consequences of Non-Compliance

The Health Information Technology for Economic and Clinical Health (HITECH) Act was signed into effect in 2009, and upon its mandate, $19.2 billion was allocated toward increasing the use of Electronic Health Records (EHR) by physicians and hospitals. However, this increase in healthcare data being managed electronically ultimately made the medical community vulnerable to data breaches as their patient’s personal information became high risk. Because of this, the HITECH Act had a significant effect on the Health Information Portability and Accountability Act (HIPAA), where regulations needed to become more stringent in order to combat the enhanced risk of cyber threats.

HITECH changed the game drastically by expanding the compliance requirements of HIPAA. In fact, the original HIPAA requirements pale in comparison. What’s more, it forced healthcare organizations to make compliance a top priority. If you’re an IT provider servicing the healthcare industry, here are the most significant changes you need to be aware of.

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Topics: HIPAA, Healthcare IT, Cybersecurity and Threat Management

Understanding HIPAA and Healthcare IT: Part 1

Posted by Britany DiCicco on September 15, 2017

Understanding HIPAA and Healthcare IT: Part 1

Before the beginning of 2017, Experian predicted that the healthcare sector would be the most targeted sector for cyber criminals to exploit. In May of this year, that prediction came to life when the malware known as WannaCry caused 37 of the health trusts in the UK’s National Health Service to shut down, eventually spreading across 150 countries. Unfortunately, this is just one of many cyber attacks that healthcare organizations have recently faced. Today, these organizations are seeking aid with HIPAA compliance and increased security, causing them to look to managed services providers (MSPs) for help.

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Topics: Information Security, HIPAA, Healthcare IT

What Should MSPs Know About the HIPAA Security Rule?

Posted by Britany DiCicco on August 15, 2017

What Should MSPs Know About the HIPAA Security Rule?

Today, managed services providers (MSPs) who service clients in the healthcare industry have to worry about compliance—it’s simply part of the job. These MSPs offer their services to small- and medium-sized medical practices who rely on them to keep their security architecture safe and compliant with HIPAA (Health Insurance Portability and Accountability Act). Bearing the burden of this responsibility means that MSPs must have encyclopedic knowledge about HIPAA, and also have the proper security tools in place to meet the stringent requirements that are associated with HIPAA compliance.

As the healthcare industry continues to move away from paper processes and adopt new technologies, they are becoming increasingly prone to cyber attacks. It’s now more important than ever for MSPs to fully understand the HIPAA Security Rule and enable the medical practices they serve to remain compliant.

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Topics: Information Security, HIPAA, Healthcare IT

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