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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Chris Johnson

Chris Johnson is a Cybersecurity Compliance Strategist at onShore Security, where he is responsible for leading the Cybersecurity Leadership Initiative. As a former MSP, Chris specialized in helping SMBs make strategic IT decisions that improve their cybersecurity posture by lowering their risk and exposure in an ever-evolving threat landscape. Today, Chris is the Ex-Officio chairperson of the CompTIA Security Community and an active CompTIA Ambassador. In these roles, his work focuses on guiding MSPs with his vast knowledge, insight, and expertise as they make their transition to MSSP.
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Recent Posts

Incorporating Cybersecurity: How to Practice What You Preach

Posted by Chris Johnson on October 12, 2017

Incorporating Cybersecurity: How to Practice What You Preach

I have spent the better part of 20 years in the IT Support and IT Management business, and I have come to the conclusion that we are collectively terrible at “eating our own dog food,” as the saying goes. What we do for our clients should be a reflection of what we do in our own environments, but many IT service providers fall short in this regard.

As we make the transition from offering traditional managed services to incorporating security services into our stack, we’re taking on much more responsibility. Clients are now trusting us to provide them with the technology that can keep them protected, but how can they fully do so when we’re not also adopting this within our own business? Use the following tips to get started on practicing what you preach so your clients can enjoy better service delivery and increased satisfaction.

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Topics: Cybersecurity and Threat Management, Managed Security Services

What’s the Difference Between MSP and MSSP?

Posted by Chris Johnson on August 23, 2017

What’s the Difference Between MSP and MSSP?

It seems like every day we see the term MSSP, which stands for managed security services provider, arise more frequently. This is generally due to the rise in IT services providers beginning to dabble in cybersecurity. However, what exactly does this term entail, and how does it differ from the traditional MSP?

Whether you’re looking to learn more about incorporating security services into your offering, or fully make the transition to MSSP, this post will be your guide to the various roles, responsibilities, and functions of a managed security services provider.

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Topics: Cybersecurity and Threat Management, Managed Security Services

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