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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

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Featured Post

The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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Chris Johnson

Chris Johnson is a Cybersecurity Compliance Strategist at onShore Security, where he is responsible for leading the Cybersecurity Leadership Initiative. As a former MSP, Chris specialized in helping SMBs make strategic IT decisions that improve their cybersecurity posture by lowering their risk and exposure in an ever-evolving threat landscape. Today, Chris is the Ex-Officio chairperson of the CompTIA Security Community and an active CompTIA Ambassador. In these roles, his work focuses on guiding MSPs with his vast knowledge, insight, and expertise as they make their transition to MSSP.
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Recent Posts

5 Core Components to a Cyber Security Offering

Posted by Chris Johnson on May 1, 2018

5 Core Components to a Cyber Security Offering

My career path has shifted in recent months, from running my own managed services company to jumping into the security space as a managed security services provider (MSSP). During this time, I’ve come to learn which tools are needed for the job and how to best utilize them to define a cyber security offering. 

The tools and resources an IT security provider leverages should be tied to both securing your business and protecting your clients, which means selecting the right ones is extremely important. For any foundational security offering, I’ve found that the following five tools and components are most essential to thriving, and surviving, in this market.

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Topics: Data Protection, Cybersecurity and Threat Management

Educating Prospects on IT Security: To Instill Fear or Not?

Posted by Chris Johnson on March 20, 2018

Educating Prospects on IT Security: To Instill Fear or Not?

In the cyber world, businesses are constantly being hammered with fear, uncertainty, and doubt (FUD)—with the hope that someone will come along and reassure them that it’ll all be OK. When selling security services, however, MSPs typically play on this FUD factor. We take advantage of the opportunity to “scare” prospects into buying IT security, yet in many cases, this approach may backfire.

The reason why I think this backfires boils down to one thing: the human condition. When we are threatened and backed into a corner, we tend to fight. And, when it comes to cyber security, our prospective clients are often so far backed into the corner that they begin to fight the wrong fight. To prevent this from happening, there are five key areas you need to focus on.

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Topics: Sales and Marketing, Cybersecurity and Threat Management, Managed Security Services

Cyber Security Myth: More Alerts Does NOT Mean More Security

Posted by Chris Johnson on February 16, 2018

Cyber Security Myth: More Alerts Does NOT Mean More Security

I recently had the unfortunate opportunity to deal with a piece of ransomware that has only been in circulation in its current form for a few weeks. It took less than an hour from the time it dropped its payload to the time it was caught, yet it still managed to tear through pretty much all the servers.

So you might be asking yourself, “why is Chris telling us all about this ransomware and the successful attack?” The reason is that no amount of blinking lights would have prevented this attack from happening. Could we have reduced the likelihood? Maybe. Could we have prevented it altogether? No. And the reason, at the end of the day, is because of people.

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Topics: Cybersecurity and Threat Management, Managed Security Services

5 Ways to Increase Cybersecurity Preparedness in 2018

Posted by Chris Johnson on January 12, 2018

5 Ways to Increase Cybersecurity Preparedness in 2018

Everyone in the managed IT services space has faced at least one or more cybersecurity challenges, whether with their clients or even their own internal IT infrastructure. From corrupted patches to malware, from DDOS to physical failure of equipment. While not all incidents were necessarily tied to hackers, they did have a negative impact on the businesses we try to support.

In this post, I am going to go over what I feel are the top five areas that any MSP, MSSP or IT service provider should be doing to help strengthen their security posture and face the onslaught of threats in 2018.

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Topics: Cybersecurity and Threat Management, Managed Security Services

3 Milestones Every MSP Should Hit When Launching a Security Line of Business

Posted by Chris Johnson on November 14, 2017

3 Milestones Every MSP Should Hit When Launching a Security Line of Business

In previous articles, I have talked about the differences between MSP and MSSP and how important it is to practice what you preach as you look to differentiate yourself in the cybersecurity space. As we quickly approach the end of the year, I’d like to provide you all with a tried-and-true strategy for successfully launching your cybersecurity offering as a new line of business in 2018 and beyond.

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Topics: Cybersecurity and Threat Management, Managed Security Services

Incorporating Cybersecurity: How to Practice What You Preach

Posted by Chris Johnson on October 12, 2017

Incorporating Cybersecurity: How to Practice What You Preach

I have spent the better part of 20 years in the IT Support and IT Management business, and I have come to the conclusion that we are collectively terrible at “eating our own dog food,” as the saying goes. What we do for our clients should be a reflection of what we do in our own environments, but many IT service providers fall short in this regard.

As we make the transition from offering traditional managed services to incorporating security services into our stack, we’re taking on much more responsibility. Clients are now trusting us to provide them with the technology that can keep them protected, but how can they fully do so when we’re not also adopting this within our own business? Use the following tips to get started on practicing what you preach so your clients can enjoy better service delivery and increased satisfaction.

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Topics: Cybersecurity and Threat Management, Managed Security Services

What’s the Difference Between MSP and MSSP?

Posted by Chris Johnson on August 23, 2017

What’s the Difference Between MSP and MSSP?

It seems like every day we see the term MSSP, which stands for managed security services provider, arise more frequently. This is generally due to the rise in IT services providers beginning to dabble in cybersecurity. However, what exactly does this term entail, and how does it differ from the traditional MSP?

Whether you’re looking to learn more about incorporating security services into your offering, or fully make the transition to MSSP, this post will be your guide to the various roles, responsibilities, and functions of a managed security services provider.

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Topics: Cybersecurity and Threat Management, Managed Security Services

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