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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Courtney Swift

Courtney is the Communications Manager at Continuum where she’s primarily responsible for email marketing and partner communications. Before joining Continuum, she worked in various marketing and events roles in Boston, and she graduated from Emerson College with a B.S. in Broadcast Journalism. Courtney loves cheering for her favorite Boston sports teams, and can often be found listening to the greatest musical to ever hit Broadway, Hamilton.

Recent Posts

How to Build More Profitable Client Relationships

Posted by Courtney Swift on August 8, 2017

How to Build More Profitable Client Relationships

Relationship building is a key component to any successful business, and this is especially true for managed services providers (MSPs). You’re in a services business, which means that your clients depend on you to maintain and take care of their IT infrastructures. Not only does this put a lot of pressure on you, but your clients need to feel that they can trust you—and properly cultivating client relationships is the only way you can achieve that.

From prospect, to onboarding, to customer, there are a few ways your MSP business can be effective when building profitable customer relationships. Let’s take a look at the top three:

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Topics: Business Development and Growth, Customer Service, Client Acquisition and Management

An MSP Beginner's Guide to Blogging

Posted by Courtney Swift on June 15, 2016

Whether you're a seasoned IT professional looking to develop your web content marketing strategy or you're a new MSP starting out in the channel, blogging for business can sometimes seem like an involved and intimidating process. Do you even know where to begin? We cover MSP blogging need-to-knows, answering questions like "how often should I blog?" and "what do I include in my blog posts" in the following business blogging overview!

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Topics: Business Development and Growth, Sales and Marketing

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
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