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The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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Dave LeClair

Dave LeClair is Sr. Director of Product Management for BDR at Continuum. He has over 25 years of experience developing and marketing servers, devices, software and services in the computing and communications industries with roles in strategy, product management, marketing and engineering. Dave is frequently referenced expert on cloud, backup and business continuity solutions. He has held senior executive roles at Unitrends, Stratus, Avaya, NEC, and Internet Appliance Network.
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Recent Posts

Why Resiliency is the Future of BDR and Business Continuity

Posted by Dave LeClair on March 8, 2019


It is clear we live in an always-on world. Regardless of what vertical market a business serves, it is likely that customers expect 24x7x365 access to at least some, if not all, of its business services. Even for knowledge workers, ubiquitous broadband networking and mobile devices now let employees work anywhere and at any time. Downtime is simply not tolerated anymore. This need for constant data access and system uptime has caused a shift in how we think about data protection and business continuity over the years, particularly for SMBs.

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Topics: BDR, Cyber Security

Are You Still Going At It Alone On Backup?

Posted by Dave LeClair on February 18, 2019


Today, Backup and Disaster Recovery (BDR) has become an essential offering that’s included in almost every MSP’s portfolio. It’s a must-have. Uptime is now critical for small- and medium-sized businesses (SMBs), and users demand always-on access to data and applications. The risks and damages associated with a data loss incident—from human error to technology failure—or a downtime event are too severe to be ignored. Additionally, increasing cybersecurity challenges have exacerbated the need for effective business continuity planning as the ultimate failsafe against ransomware and other malicious attacks.  

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Topics: BDR

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MSP Guide to Managed Services SLAs  [white paper]