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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Ian Waters

Ian is a Senior Partner at MSP Southern IT Networks and works as the Technical Director. Ian has been working in IT for over 14 years since finishing his Degree in Computer Science and Artificial Intelligence. He is also an Office 365 expert and author of the book Microsoft Office 365 – Exchange Online Implementation and Migration - Second Edition. Follow him on his personal blog here!
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Recent Posts

Growth Opportunities with Microsoft and Office 365

Posted by Ian Waters on September 13, 2017

Growth Opportunities with Microsoft and Office 365

The managed IT services space has gone through major changes over the last few years. The software we now support and the products we sell have been updated and improved drastically. What’s more, the shift to the cloud with Office 365 has meant that we all had to learn new skills and do some adapting of our own—with both our solutions and our way of thinking.

Luckily, many of us in the IT world are problem solvers and solution providers. New technologies provide new ways to solve old problems, and we embrace it! There are many growth opportunities available for MSPs today, so let’s take a deeper look into a few that can help you bring in extra revenue this year.

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Topics: Revenue Growth and Profitability, Backup and Disaster Recovery

Managing and Retaining Technicians: 6 Steps for Creating Value

Posted by Ian Waters on August 16, 2017

Managing and Retaining Technicians: 6 Steps for Creating Value

As a managed IT services providers (MSP), you understand that great technicians are hard to come by, and sometimes even harder to keep hold of. As business owners and managers, we invest so much time and money into staff recruitment and training that it can hurt when vital employees leave. All that investment literally walks out of the building, and if not addressed properly, that turnover can be a repeating drain on your business.

So, what are some tips for properly managing a team of technicians? If you are having trouble retaining your IT staff, it may be time to start engaging with your employees and implement a training and development plan.

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Topics: Business Development and Growth, Workforce Optimization and Employee Retention

Tasks Every MSP Wishes They Didn't Have to Do In-House

Posted by Ian Waters on July 27, 2017

Tasks Every MSP Wishes They Didn't Have to Do In-House.png

Over the past few years, we’ve been making the move from the traditional break/fix model of providing IT support to the managed services provider (MSP) model. Moving from a reactive business to a proactive one means you end up doing a lot more chores for your clients in the background. However, there comes a point when managing and executing these tasks in-house can become a burden for your business.

From the smallest one-man-band to the largest of MSPs, there are always things we wish we didn’t have to do ourselves. Let’s take a look at the most common tasks every IT provider wishes they didn’t have to do in-house. 

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Topics: Remote Monitoring and Management, Outsourcing, Service Delivery and Operational Efficiency

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
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