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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Joseph Tavano

Joseph Tavano is Senior Content Marketing Manager at Continuum, with more than 12 years of experience in content creation and editorial in various disciplines. He is the author of numerous eBooks, eGuides, blog posts and other collateral that enable Continuum partners and IT service providers in the channel to make their businesses stronger and grow their profits. He is also the producer of the Continuum Podcast Network, which publishes multiple shows every week and reaches tens of thousands of IT professionals every year. A native of Boston, he holds bachelors in English and History from Suffolk University and resides in Salem, Massachusetts.
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Recent Posts

7 Habits of Highly Successful IT Service Providers: Habit #3

Posted by Joseph Tavano on January 11, 2018

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Getting your MSP business to $1–2 million in revenue is one thing, but moving beyond that requires a different strategy. In this third installment of the 7 Habits of Highly Successful IT Service Providers, you’ll learn what it takes to grow your sales operation beyond the personal network that originally brought you success.

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Topics: Revenue Growth and Profitability, Sales and Marketing

7 Habits of Highly Successful IT Service Providers: Habit #2

Posted by Joseph Tavano on December 28, 2017

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You may own your own MSP business, but that doesn’t mean you need to be alone at the top of the org chart. In this second installment of the 7 Habits of Highly Successful IT Service Providers, you’ll learn about the benefits of participating in a structured peer group, and how it can help your business be more successful.

At Navigate 2017, Continuum CEO Michael George outlined seven habits that the most profitable, growth-oriented MSPs in the industry all seem to have in common. Designed as actionable skills you can put to use immediately in your business, these seven habits of highly successful IT service providers are proven building blocks for success in a modern managed IT services business. Each of the seven posts in this special series will explore one habit in greater detail.

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Topics: Business Development and Growth, HTG, TAG, CompTIA, GAP, Network Group

7 Habits of Highly Successful IT Service Providers: Habit #1

Posted by Joseph Tavano on December 14, 2017

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When it comes to success in business, luck has little to do with it. In fact, the most successful managed service providers (MSPs) have put processes in place at virtually every level of their business to optimize efficiency and maximize profitability. But what exactly are these processes and best practices? What can you do to focus your efforts and accelerate your growth trajectory in 2018?

At Navigate 2017, Continuum CEO Michael George outlined seven habits that the most profitable, growth-oriented MSPs in the industry all seem to have in common. Designed as actionable skills you can put to use immediately in your business, these seven habits of highly successful IT service providers are proven building blocks for success in a modern managed IT services business. Each of the seven posts in this special series will explore one habit in greater detail. In this post, we’ll explore the basics of a process-driven approach to metrics, and the advantages available to MSPs who use them.

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Topics: Business Development and Growth, Revenue Growth and Profitability

The Next Big Thing for Continuity247®? Introducing Archive.

Posted by Joseph Tavano on June 28, 2017

The Next Big Thing for Continuity247® Introducing Archive

As you already know, there is no one-size-fits-all solution for the backup needs of small- and medium-sized businesses (SMBs). Even the name of the SMB category itself is representative of this scenario. With an array of company sizes in various industries, the backup requirements will differ for numerous reasons.

To meet that demand, Continuity247 is expanding to offer even more options for backup with its latest add-on, Archive. With Archive, MSPs using Continuity247 are now able to offer a long-term backup and restore option for less time-critical data, all at a low cost. And, because it can be added to any Continuity247 package (Local, Solo, Complete, or Flex), it can augment new or existing Continuity247 end user packages in a variety of ways.

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Topics: Data Protection, Backup and Disaster Recovery, Continuity247

Backup to the Future: A Recap [SlideShare]

Posted by Joseph Tavano on May 17, 2017

Backup to the Future: A Recap [SlideShare]

In the modern IT services landscape, offering backup and disaster recovery (BDR) services is a must for MSPs who are looking to stay competitive and grow their business in the years to come. If you’ve been following our Backup to the Future series for the past eight weeks, you know all about the forces that are shaping the business models for MSPs offering BDR today, and how to evolve to take on new business more efficiently and more profitably for long-term success.

However, in light of increasing ransomware attacks and other security threats—not to mention natural disasters and other data-loss incidents—BDR has become commoditized in the IT channel. With more and more SMBs requiring IT services to function on a day to day basis, the conversation has shifted from if a business should have a backup solution in place, to whom they should be partnering with.

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Topics: Backup and Disaster Recovery, Continuity247

Partner Spotlight: Congratulations to All Our Top 100 MSPs!

Posted by Joseph Tavano on May 12, 2017

Partner Spotlight: Congratulations to All Our Top 100 MSPs

Recently, ChannelE2E published their Top 100 Vertical Market MSPs List 2017, based on Q1 2017 research, and there were many familiar names that make the list!

We’d like to take this time to congratulate all the Continuum partners among the top 100. These prestigious partners include:

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Topics: Business Development and Growth, IT Community

Backup to the Future Part VIII: Building a Profitable BDR Business with Continuity247®

Posted by Joseph Tavano on May 10, 2017

Backup to the Future Part VIII: Building a Profitable BDR Business with Continuity247

It’s been a long road, but it’s time to wrap up our “Backup to the Future” blog series. For those who have followed along with each installment, I hope you’ve learned a thing or two about the potential pitfalls of choosing an older or outdated backup and disaster recovery solution to build your BDR business upon, and how Continuity247® is built to eliminate those pitfalls in favor of a more efficient and more profitable service delivery model for BDR.

Now, let’s take a deep dive into this robust solution and see how you can make your BDR business boom by leveraging Continuity247.

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Topics: Backup and Disaster Recovery, Continuity247

Backup to the Future Part VII: How BDR Fits into the Emerging Security Spectrum

Posted by Joseph Tavano on May 3, 2017

Backup to the Future Part VII: How BDR Fits into the Emerging Security SpectrumWith more and more horrifying stories of massive security breaches, insidious ransomware attacks and devious phishing schemes being reported every day, 2017 may be remembered as the year security became the most trending topic in the IT channel. Cybercrime has changed in recent years, becoming easier to execute and easier to profit from than ever. And while large organizations must remain ever-vigilant against attacks, SMBs—once considered relatively “safe” from the effects of cybercrime (too small to draw attention, etc.)—must now protect themselves just as diligently, or risk losing everything.

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Topics: Backup and Disaster Recovery, Continuity247, Cybersecurity and Threat Management

Backup to the Future Part VI: How (and When) to Switch Your Current BDR Vendor

Posted by Joseph Tavano on April 26, 2017

How (and When) to Switch Your Current BDR Vendor

Let’s face it: switching the technology you use every day—especially if it’s a core service your business provides, like BDR—is no simple undertaking. After all the blog posts, eBooks, and discussions with account managers, in the end MSPs are responsible for migrating to a new platform, updating their endpoints, training their staff, talking with clients and much more. It takes time. It takes effort. And, if it’s not the right decision, it can cost the business profits in the short and long term.

There’s a reason why “ripping and replacing” is discussed in hushed whispers; no one looks forward to it, really, and a lot is at stake. When you decide to replace your BDR vendor, you need to be absolutely sure it’s the right move, and you need to have a well-defined plan in place to roll it out efficiently to minimize adverse impacts on your clients and the business.

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Topics: Backup and Disaster Recovery, Continuity247, Vendor Management

Introducing a New eBook to Help MSPs Overcome BDR Growth Barriers

Posted by Joseph Tavano on April 25, 2017

Introducing a New eBook to Help MSPs Overcome BDR Growth Barriers

Some MSPs have started to think that, given the commoditization of BDR as a service in the IT channel, backup and disaster recovery technology is a “settled” line of business with little variation and innovation between the major solution providers.

Think again.

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Topics: Backup and Disaster Recovery, Continuity247

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
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