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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Madison Lichtmann

Madison Lichtmann is a Marketing Communications Manager at Continuum, responsible for establishing and maintaining Continuum’s partner communications calendar, designed to keep partners informed and support overall company initiatives. Prior to joining Continuum, Madison served as a Marketing Associate at WeSpire, an employee engagement tech startup located in Boston. When she’s not strategizing new programs to increase partner engagement, she enjoys teaching pure barre, exploring coffee shops around the world, and reading pop psych books.

Recent Posts

Solving the IT Hiring Challenge | Part 3: Employee Turnover

Posted by Madison Lichtmann on January 18, 2018

Solving the IT Hiring Challenge | Part 3: Employee Turnover

This is the final post of our three-part series discussing common challenges MSP businesses face when it comes to hiring and onboarding, retaining top talent, and reducing employee turnover. In the first two posts, we gave you best practices for owning the hiring and onboarding process and the importance of developing and maintaining an employee retention program. In our final post we’ll talk employee turnover, how to proactively diminish it, and, when necessary, embrace it.

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Topics: Business Development and Growth, Workforce Optimization and Employee Retention

Solving the IT Hiring Challenge | Part 2: Employee Retention

Posted by Madison Lichtmann on January 5, 2018

Solving the IT Hiring Challenge-Employee Retention

This is the second of a three-part series discussing common challenges MSP businesses face when it comes to hiring and onboarding, retaining top talent, and reducing employee turnover, providing you with actionable ways to overcome them. In the first post, we gave you best practices for owning the hiring and onboarding process. In this post, we’ll cover the importance of developing an employee retention program, how to set one up at your organization, program ideas and more.

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Topics: Hiring and Recruiting, Workforce Optimization and Employee Retention

Solving the IT Hiring Challenge | Part 1: Hiring and Onboarding

Posted by Madison Lichtmann on December 19, 2017

Solving the IT Hiring Challenge | Part 1: Hiring and Onboarding

We’ve all heard of the customer lifecycle, but why isn’t anyone talking about the employee lifecycle? As an IT service provider, your employees are the backbone of your business—fueling your business relationships and service delivery. Therefore, it’s more than ever important that you learn how to hire the best IT talent and keep them on board. So, where can you start?

This is the first of a three-part series discussing common challenges MSP businesses face when it comes to hiring, onboarding, retaining, reducing employee turnover, and actionable ways to overcome them. I know this process can seem a bit overwhelming, but in this post, I’ll walk you through industry research and best practices for owning the hiring and onboarding process to ensure you are setting new employees and your organization up for success.

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Topics: Hiring and Recruiting, Workforce Optimization and Employee Retention

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
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