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The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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Martijn van der Schaaf

Martijn is CEO of Computicate PSA, who built an MSP from scratch and grew it for 15 years, before selling it in 2015. In this process, he came to the conclusion that all MSPs should have access to an easy, affordable and intuitive PSA platform to organize and optimize their business. As the market lacked such a solution, he started Computicate PSA. Initially built and used as in-house tool for his MSP, the current version of Computicate was launched in Q4 2016. Incorporating the MSP knowledge and experience into a brand new, fresh and intuitive SaaS PSA platform.
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Recent Posts

Metrics That Make Money: Learnings from an MSP Acquisition

Posted by Martijn van der Schaaf on April 4, 2018

Metrics That Make Money: Learnings from an MSP Acquisition

In 2015, I made the surprising discovery that there was no easy-to-use, powerful PSA tool available for MSPs. I searched and searched, yet I couldn’t find the low-complexity, low-cost solution I was looking for. So, I decided to take matter into my own hands. 

After more than 13 years of being an MSP, we sold our business in 2016 in order to launch Computicate PSA, an easy-to-implement PSA platform that MSPs can use to unleash their full potential. This blog represents my personal narrative about the journey of selling my MSP. While I don’t claim to be a merger and acquisition (M&A) expert, I did learn a big deal throughout the selling of our company, and I’d like to now share these learnings with you.

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Topics: Business Growth

A Business Owner’s Guide to Enhancing Efficiency

Posted by Martijn van der Schaaf on August 30, 2017

A Business Owner’s Guide to Enhancing Efficiency

Of all the assets that managed IT services providers (MSPs) must successfully manage in order to be profitable, the most important is operational efficiency. Efficiency flows into every part of your business; from your team of highly-skilled employees to the IT services you provide. Therefore, you should always be looking for ways to optimally leverage your team’s time and resources without diminishing service quality for your clients.

Throughout my 13 years of building and running my own MSP business, enhancing efficiency was always a high priority—and one I spent significant time on. When an MSP is operationally efficient, it can translate into increased client satisfaction and long-term profitability. However, are you unsure where to start? Let’s dig into how you can create and enhance efficiency within your MSP business with the right tools and practices.

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Topics: Navigate, IT Services

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MSP Guide to Managed Services SLAs  [white paper]