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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

The-Ultimate-Guide-to-Success-in-Managed-IT-Services


Featured Post

The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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Meaghan Moraes

Meaghan Moraes is a Blog & Social Media Strategist at Continuum, managing the MSPblog and Continuum's social platforms. With several years of inbound and content marketing, B2B tech marketing and corporate social media management experience, Meaghan specializes in engaging and nurturing audiences with strategic and creative digital content. In her spare time, she enjoys writing poetry, playing the piano, boxing, and exploring Boston’s best restaurants.
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Recent Posts

Explaining "Your Security Value Proposition" to Your Clients [VIDEO]

Posted by Meaghan Moraes on January 14, 2019

Explaining-Your-Security-Value-Prop

As a growth-oriented MSP emerging as a cyber security leader, it’s crucial that you know your security value proposition like the back of your hand. More specifically, you need to be able to effectively articulate your security value prop to your clients and prospects.

Since your SMB client-base is now the primary target of cyber attacks, they require the utmost protection with advanced tools and protocols. And, that’s exactly what they rely on you for—in fact, that may assume that their level of cyber security has been “good enough” for years.

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Topics: Video, Explaining IT Series, Cyber Security, Cybersecurity and Threat Management

Exciting IT Channel Progress: What the CMIT Acquisition Means for MSPs

Posted by Meaghan Moraes on January 10, 2019

Exciting-IT-Channel-Progress-What-the-CMIT-Acquisition-Means-for-MSPs

2019: what a time to be in the managed services industry. With the rise of cyber security, the quest to solve the skills gap, and increased investment in mergers and acquisitions to name a few, there's been a lot of fascinating movement as of late—and Continuum and our partners are here for it. 

The recent acquisition of CMIT Solutions by private equity firm Craftmans Capital speaks to this exciting time. Read on for more details on this new development and advice for MSPs working to find that secret recipe for success in this market.

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Topics: Managed Security Services, Mergers and Acquisitions, IT Service Delivery

Breaking: Hackers Target MSPs to Infiltrate SMB Data

Posted by Meaghan Moraes on January 3, 2019

Hackers-Target-MSPs

Data Resolution, a managed services provider (MSP) in California was hit by a Ryuk ransomware attack—the same malware strain that recently infected printing and delivery operations for multiple major U.S. newspapers—on Christmas Eve. As of August 2018, Ryuk ransomware had netted attackers over $640,000.

While Data Resolution, which has between 11 and 50 employees, assured customers that their managed enterprise resource planning (ERP) databases were safe, it’s unclear how much data was allegedly impacted. 

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Topics: Industry News, Cybersecurity and Threat Management

5 Cyber Security Realities that Didn’t Exist 5 Years Ago

Posted by Meaghan Moraes on January 3, 2019

5 Cyber Security Realities

A lot can change in five years. Think of where we are today—now flash back five years to 2014. What was happening? The Winter Olympics in Sochi, the Ice Bucket Challenge, and we were only on iPhone 6. The world looked a bit differently then, and business concerns and priorities were different too—especially for small-to-medium-sized businesses (SMBs).

In 2014, customer acquisition and retention and business growth were top goals for SMBs, top IT priorities were social media and mobility solutions, and within the top five challenges for SMBs was data protection, recovery and business continuity. It’s interesting to compare these areas to SMB budgeting priorities for 2019.

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Topics: Cybersecurity and Threat Management, Cyber Security, Information Security, Managed Security Services

New Year, New Blog Manager! [VIDEO]

Posted by Meaghan Moraes on January 2, 2019

Blog-Intro

Introducing Continuum's new MSPblog manager, Meaghan Moraes (this post's author)! Check out the video above for a personalized message from me to you.

To note: Our blog subscribers will receive my emails with the latest tech tips, business-driving best practices and insightful articles from the blog. Bonus: Subscribers will also get exclusive content—templates, how-to guides and more—at the beginning of every quarter, simply because we value your readership and partnership. 

The Continuum team would like to sincerely thank you for following the blog! Be sure to share all the knowledge you'll gain with colleagues and connections as you grow your MSP business, one blog post at a time. 

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Topics: Video, Blogging, MSP Best Practices

The Top 5 MSP Blog Posts of 2018

Posted by Meaghan Moraes on January 1, 2019

Top-5-Posts-of-2018.png

Happy New Year! What are your New Year’s resolutions for 2019? Maybe you’re hoping to devote more time to growing your managed services business, fill your lead pipeline or break into the cybersecurity space. These are all great goals to have, but to actually achieve them, you might need a little help.

Lucky for you, we’ve rounded up our top five posts from the MSPblog this year. With tips and best practices on mastering the MSP sales process, making strategic business decisions, incorporating security into your portfolio, optimizing your tech talent and much more, you’ll be set up for success in the new year. Take a look at our top posts below to get a head start on your resolutions!

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Topics: Business Development and Growth, Sales and Marketing, Cybersecurity and Threat Management

Explaining "Ransomware" to Your Clients [VIDEO]

Posted by Meaghan Moraes on December 17, 2018

How-to-Explain-Ransomware

With cybercrime damages set to cost the world $6 trillion annually by 2021, the pressure is on for cyber security teams across industries to defend their assets. This especially rings true for managed service providers entrusted to keep their clients' IT systems and environments protected.

Companies of all sizes are being attacked today because there are now more sophisticated attackers, and the attacks are broad-based and less targeted. Advanced forms of malware, like ransomware, are now major threats to businesses—and small- to medium-sized businesses (SMBs) are now the primary targets of these attacks

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Topics: Video, Explaining IT Series, Cyber Security, Cybersecurity and Threat Management

Explaining "The Cloud" to Your Clients [VIDEO]

Posted by Meaghan Moraes on November 12, 2018

How-to-Explain-the-Cloud

When it comes to solving the IT concerns of small- to medium-sized businesses (SMBs), “the cloud” is now a glaring contender. You’ve probably heard that the cloud has revolutionized business operations—because digital transformation is driving businesses to use multiple environments across on-premises and cloud. Yet, while it remains an industry buzzword, it’s not simple to explain what the cloud is to your prospects and customers that likely have many unanswered questions.

By clearly defining “the cloud,” demystifying common cloud misconceptions and offering recommendations for MSPs, this next video in our Explaining IT to Your Clients series will help guide you through those client conversations.

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Topics: Video, Explaining IT Series, Cloud Computing

Explaining "Phishing" to Your Clients [VIDEO]

Posted by Meaghan Moraes on October 8, 2018

Explaining Phishing to Your Clients

It’s National Cyber Security Awareness Month, and this week’s theme is all about security knowledge and education. Security education is key to keeping businesses and employees safe from cyber threats. In honor of this, our next video in our Explaining IT to Your Clients series will help you approach conversations with clients around one of the most pervasive threats facing their business: phishing. Tune in now to learn how to explain phishing to your clients and help keep them protected.

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Topics: Cybersecurity and Threat Management, Video, Explaining IT Series

Explaining “IT” to Your Clients

Posted by Meaghan Moraes on September 7, 2018

Explaining “IT” to Your Clients

When your profession is managing IT for your clients, you’re expected to know the ins and outs. You’re the expert, right? You’re the thought leader, the support system. But “IT” is a broad term.

Apart from your job title, how do you actually showcase your IT expertise to clients in a way that gets their buy-in, their trust, and their business long term? It’s all in the way you communicate.

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Topics: Business Development and Growth, Remote Monitoring and Management, Explaining IT Series

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