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The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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Scott Wittstock

Scott Wittstock, RCDD, is the founder and President of Fidelis Inc., a technology service provider in the Seattle area. His professional history began by serving as a US Marine where he was honored with multiple distinctions including; meritorious promotions and Marine of the year. After his military time, he went on to spend 20 years in the telecom industry where he predominantly installed large scale PBXs for enterprise customers and managed operations teams. In 2008 he founded Fidelis as a low voltage and voice communications company which has grown into the IT and MSP space.

Recent Posts

5 Ways to Avoid Losing Customers

Posted by Scott Wittstock on April 17, 2018

5 Ways to Avoid Losing Customers

As an MSP, our customers want to know that our high-tech systems are working around the clock to keep their networks secure and up to date. However, this shouldn’t be the only element to our relationships. Customers also need to know that we care about them and we’ll help their business grow by way of supporting their technology. The only way to do this is if we focus on the “relation” in “relationship.”

For some MSPs, customer relationships lack that human connection. If you’re at risk of losing customers because you’ve lost sight of the relationship, here are five ways to win them back and upkeep customer satisfaction.

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Topics: Client Acquisition and Management, Customer Service

How to Combat the Daily Struggles of an MSP

Posted by Scott Wittstock on March 9, 2018

How to Combat the Daily Struggles of an MSP

Like any MSP or IT service provider, we’ve struggled with common problems that either cost the company money, cause discord among employees, or frustrate customers. Typical occurrences include showing up to a customer’s site without the right tools or expertise for the job, spending more time at a customer’s site then we can genuinely bill for, re-dispatching to correct something and not getting to charge for it, or leaving a poor taste in the mouth of a customer due to not being on our game.

Can any of you relate?

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Topics: Workforce Optimization and Employee Retention, Business Development and Growth

11 New Year's Resolutions All MSPs Need to Stick To

Posted by Scott Wittstock on January 9, 2018

11 New Year's Resolutions All MSPs Need to Stick To

Each new year, we gear up to make positive changes in our personal lives. We take time to organize, get active again and set our goals for the new year. The motivation for wanting positive change to happen at the new year exists because of the fundamental psychological drivers we share as humans. If we can capitalize on the inspiration we feel, then we can continue to grow and improve year after year.

In business as well, there is a compelling force that drives us to close out the old year and usher in the new year with improvements that help us strengthen our business in positive ways. Below are eleven resolutions every MSP should stick to in order to better their business in the new year.

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Topics: Business Development and Growth, Sales and Marketing

How to Hire and Retain the Right IT Experts

Posted by Scott Wittstock on December 5, 2017

How to Hire and Retain the Right IT Experts

As an IT service provider, one of the biggest challenges we face is hiring and retaining the right IT experts. Empowering our customers with technology is at the core of our business, which means that we must employ a pool of talented people who are knowledgeable on the diverse range of technologies that our customers use. These experts need to be well versed in any network, computer, server, mobile device, cloud and much more.

I’ve barely scratched the surface with these items, but it serves as a reminder just how much we expect out of our IT people. Keep reading to discover my tips on what you should look for when hiring for your MSP business and how you can grow and retain the best IT talent.

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Topics: Workforce Optimization and Employee Retention, Hiring and Recruiting, Business Development and Growth

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