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5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Scott Wittstock

Scott Wittstock, RCDD, is the founder and President of Fidelis Inc., a technology service provider in the Seattle area. His professional history began by serving as a US Marine where he was honored with multiple distinctions including; meritorious promotions and Marine of the year. After his military time, he went on to spend 20 years in the telecom industry where he predominantly installed large scale PBXs for enterprise customers and managed operations teams. In 2008 he founded Fidelis as a low voltage and voice communications company which has grown into the IT and MSP space.

Recent Posts

11 New Year's Resolutions All MSPs Need to Stick To

Posted by Scott Wittstock on January 9, 2018

11 New Year's Resolutions All MSPs Need to Stick To

Each new year, we gear up to make positive changes in our personal lives. We take time to organize, get active again and set our goals for the new year. The motivation for wanting positive change to happen at the new year exists because of the fundamental psychological drivers we share as humans. If we can capitalize on the inspiration we feel, then we can continue to grow and improve year after year.

In business as well, there is a compelling force that drives us to close out the old year and usher in the new year with improvements that help us strengthen our business in positive ways. Below are eleven resolutions every MSP should stick to in order to better their business in the new year.

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Topics: Business Development and Growth, Sales and Marketing

How to Hire and Retain the Right IT Experts

Posted by Scott Wittstock on December 5, 2017

How to Hire and Retain the Right IT Experts

As an IT service provider, one of the biggest challenges we face is hiring and retaining the right IT experts. Empowering our customers with technology is at the core of our business, which means that we must employ a pool of talented people who are knowledgeable on the diverse range of technologies that our customers use. These experts need to be well versed in any network, computer, server, mobile device, cloud and much more.

I’ve barely scratched the surface with these items, but it serves as a reminder just how much we expect out of our IT people. Keep reading to discover my tips on what you should look for when hiring for your MSP business and how you can grow and retain the best IT talent.

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Topics: Business Development and Growth, Hiring and Recruiting, Workforce Optimization and Employee Retention

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