MSP Blog Logo

BDR

Business Growth

Cybersecurity

Help Desk

MDM

RMM

Sales & Marketing

Subscribe


Empowering Your MSP Business to Grow and Prosper—One Post at a Time

The-Ultimate-Guide-to-Success-in-Managed-IT-Services


Featured Post

The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

Read Now

Best Practices for Selecting a Third-Party NOC

Posted September 30, 2013by Lauren Peyton

img-blog-best-practices-selecting-noc

Third-party network operations center (NOC) vendors can save MSPs time and money while allowing them to offer a premium service to clients. However, before you run out and sign up the first NOC vendor you find, bear in mind that not all third-party NOC providers are alike.

You don’t want to sign a contract, only to find that you are working with a poor quality company, with stagnant technology and escalating prices.

Here are best practices to follow when selecting a third-party NOC vendor:

  • Quality of Service: Consistent level of service and response times

  • Scalability: Capacity to expand services to meet future needs in terms of infrastructure and support staff

  • RMM and PSA Integration: Tight integration between the NOC service and the RMM platform ensure reliable and quality service delivery; NOC services should also be agnostic to the leading PSA providers

  • Operational Cycles: Your NOC should be able to offer consistent and solid 24/7 support

  • Flexible Service Consumption: A good third-party NOC will offer multiple service levels so you can go with a support option that best meets your needs

  • Expertise & Resources: A good NOC vendor will have staff and resources for supporting all of your needs for current and future customers

  • SLA Track Record: Their SLA should closely align with your operating needs and speak with other partners to understand their consistency in meeting SLA expectations

  • Financial Stability: Don’t be left stranded by partnering with a provider who suddenly ceased operations

  • Investment & Expansion: A strong NOC partner will have a development vision and plans for product development and expansion

Every MSP will have a unique set of requirements for their third-party NOC based on individual operations, customer needs and future development plans.  You want to provide the best possible service to your customers, and a NOC vendor should only enhance that service.

 

Handpicked for you:
The Definitive Guide to Managed IT Services [eBook]

Topics: Tech Quick Tips

RMM 101: Must-Haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
comments powered by Disqus