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5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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VIDEO: BlackPhone Bug & Chrome Extension: IT Rewind Episode 23

Posted January 30, 2015by Ben Barker

Screen_Shot_2015-01-30_at_2.59.23_PM

A Chrome extension could keep you safe from harm and BlackPhone isn't as safe as we once thought. We're covering these stories and more in this week's edition of IT Rewind!

 

IT Rewind Featured Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered!

Bug in Ultra Secure BlackPhone Let Attackers Decrypt Texts, Stalk Users

Ars Technica, @arstechnica, Dan Goodin, 

New Chrome Extension Spots Unencrypted Tracking

CIO, @CIOonline, Jeremy Kirk, @Jeremy_Kirk

VIDEO: Wrapping up the IT Resolution Challenge

MSP Blog, @FollowContinuum, Ben Barker, @BenDBarker

 

New Continuum Content:

Managed IT Thought Leadership Board on Scoop.It

Screen_Shot_2015-01-29_at_4.18.16_PM 

 

Recently, Ben Barker started an "IT Thought Leadership" board on a content curation website called Scoop.it. Here, Ben will be posting relevent Continuum content, as well as other helpful posts that he finds in the other boards that he can follow. Create a Scoop.it board of your own and start sharing helpful content with the world!  Check it out »


Continuum's Must-Read Blog Post This Week

Better Your Business by Building out Your Brand

image-3 

Having a universally recognized brand is every company's dream. It's important to align your company's principles with a well-designed and unified brand. There are countless services to help you create your brand – but once that identity is created, the work isn't over. Your company's brand should be visible in everything you do. 

If you don't already have a solid brand with a good effort behind it, it's time to build one. Thinking about all of the work the goes along with establishing a recognizable brand for your company can be overwhelming. Don't let it get you down. Break down the process into three steps and with a legitimate effort, you'll have people recognizing your work by the brand that goes along with it... Read more »

 

What Else Is New in the IT Channel?

Now that you've seen our top picks for this week, here are some more stories that made the headlines. Have a suggestion for a story that we should cover next week? Let us know by commenting below or tweeting @FollowContinuum or @BenDBarker!

I 'aint afraid of no ghost:

         Highly Critical "Ghost" Allowing Code Execution Affects Most Linux Systems
         Ars Technica, @arstechnica, Dan Goodin, 

Microsoft's awesome app:

        Microsoft May Have Just Released the Best Gmail App for the iPhone
        Business Insider, @businessinsider, Steven Tweedie, @SteveTweedie

The future is now:

         Are You Prepared for the Channel Eclipse?
         MSPmentor, @mspmentor, Jim Lippie, @jimlippie

 

Transcription

Hey everyone, welcome back for this week’s episode of IT Rewind! For the next two and a half minutes I’ll be delivering you some uninterrupted.

Thanks for that. Well, if you haven’t been following along, it’s not too late to start taking our IT Resolution Challenge. Sure, technically January is almost over, but, if you missed out on our 9 IT resolutions for 2015, just hop on over to blog.continuum.net and check out the wrap up so you can get started! Our own Brandon Garcin even delivered his best Liam Neeson impression.

You too can develop those particular MSP skills once you have, Taken, our challenge. 

Okay, okay. On to the news. 

The ultra-secure BlackPhone may not be as bullet proof as we once thought. Recently, a bug was discovered within the device that allowed attackers to decrypt texts, steal contacts, control device functions, and essentially stalk users by viewing the location of information. The vulnerability lived within the texting application that comes with the phone. On a positive note, the vulnerability was quickly fixed upon its discovery. Still, for a phone that was created to protect users from snoops to have such a security lapse isn’t exactly good news. 

There’s a new Chrome extension that provides you an extra set of eyes while surfing the web. The extension is able to identify tools embedded in websites that could put you at risk. It is able to highlight specific tools that send unencrypted data over the Internet. Whether it’s for online advertising, social media, or analytics, some third-party sites put your data at risk to those with network-level access if the data is unencrypted. The extension is called TrackerSSL and it’s available for free download on the Chrome Web Store.

We’re ]out of time on this week’s edition of IT Rewind but remember, you can always find us on Twitter, Instagram and Vine at FollowContinuum, as well as on Facebook, LinkedIn, Google Plus and YouTube.

Take it easy.


It's time to take advantage of a smart-sourced Help Desk!

Ben is a member of Continuum's marketing team. He specializes in blog content as well as video production. Ben is a graduate of Emerson College and a huge Boston sports fan.

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