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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Can Managed Services Bridge the IT Skills Gap for SMBs? [CHART]

Posted August 26, 2016by Lily Teplow

Can-Managed-Services-Bridge-the-IT-Skills-Gap-for-SMBs.png 

The IT skills gap phenomenon isn’t a new concept, but it has become increasingly evident in the past several years. Most small- and medium-sized businesses (SMBs) have the same IT needs as larger organizations, but unfortunately lack the necessary internal bandwidth and resources. With new IT rules being written every day, complicated by the internet of Things (IoT) and an increasingly mobile workforce, IT professionals need to stay up-to-date and receive the latest certifications to cover their bases. As conditions continue to evolve, how can SMBs deal with the widening skills gap?

Did you know that 83 percent of organizations have voiced concern about their ability to find workers with the right IT skills and experience? This presents an opportunity for you as their managed services provider (MSP). These organizations can leverage your team of skilled IT specialists, who are dedicated to providing clients with peace of mind and the expertise they need to grow profitability. Position your services as the solution for the ever-expanding IT skills gap. Use this chart in your next sales presentation to show potential clients how your managed services can meet their IT demands and bridge the skills gap.

Closing the IT skills gap remains an on-going challenge for most SMBs because it can have a significant impact on the operations and effectiveness of their business. Due to the expertise that is now required to keep a company’s IT department up and running, it’s becoming more beneficial to outsource low-value, time-consuming tasks to an MSP. This means that businesses are seeking help from MSPs like you, but how can you convince them that you’re the answer to their problems? To help you get started, we’ve pulled data from CompTIA’s International Technology Adoption and Workforce Trends Study.

See the chart below:

Can_Managed_Services_Bridge_the_IT_Skills_Gap_for_SMBs-Chart.png

When presenting this chart in your next proposal, use these talking points to convince clients and prospects that your managed services can eliminate their IT skills gap pain points:

  1. Partnering with a managed services provider will allow you to focus on your strategic business initiatives. With lower staff productivity and lack of innovation being the top two negative effects of the IT skills gap, wouldn’t it be nice to not have to worry about tedious IT tasks? Having the ability to outsource basic IT functions, such as maintenance, updates and patching, will allow you to better allocate your internal staff resources to focus on strategic projects and core business activities.

  2. Managed services are flexible and predictable. The right MSP can provide you with scalable IT services that can be customized to your needs – all for a fixed monthly fee. What better way to gain significant cost savings while experiencing higher levels of productivity and efficiency.

  3. MSPs can provide your organization with complete access to IT expertise. No more worrying about learning curves or finding the right hire. With managed services, the outsourced IT team already has the skills needed to help you hit the ground running and stay ahead of the competition. 

 

Continuum Partners: In continuing our commitment to help you accelerate sales through ongoing marketing support, every week we will be uploading customizable PowerPoint templates with relevant charts and data that you can use in your own decks. And because it's white labeled, you'll be able to add your own logo and branding to stand out against the crowd! Just keep checking back on the Partner Support Portal for files to download!

 

Download this chart to share with clients today!

Can Managed Services Bridge the IT Skills Gap for SMBs download

Lily is a Content Marketing Manager at Continuum and is passionate about helping businesses solve their biggest challenges. She is responsible for managing Continuum’s MSPblog and writing on a variety of topics, from sales and marketing to cybersecurity, helping establish authority in the MSP market. Lily is also a seasoned content creator and has supported Continuum’s PR and media efforts. In her spare time, Lily enjoys singing, traveling the world, and cheering on her favorite Boston sports teams!

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