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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Congrats to Gordon Flesch - Winner of imageSource Magazine's 2014 Perfect Image Award

Posted May 20, 2014by Nate Teplow

From left to right: Michael Amiri (Continuum), Mitch Morgan (Growth Achievement Partners), Jeff Dotzler (Gordon Flesch), Chris Ryne (Growth Achievement Partners), Mark Connolly (Continuum)

Here at Continuum, we feel one of the greatest rewards is seeing our partners’ success with their own business goals. That’s one reason we’re so excited for the Gordon Flesch Company (GFC), an independent office technology solutions provider that was recently awarded the 2014 Perfect Image Award by imageSource Magazine. This endorsement is issued as recognition of outstanding excellence in office technology and solutions; GVC won in the Outstanding Managed Services Program category.

GFC is one of the largest independent providers of managed IT services and office tech solutions in the country, with over 600 employees and 16 offices spread throughout the Midwest. Gordon Flesch offers a full complement of tools and services to help small and medium-sized businesses thrive and expand.


What Sets GFC Apart

Jeff Dotzler and Sand Sinclair with the
imageSource Perfect Image Award 2014

Sand Sinclair, Editor in Chief at imageSource Magazine, was excited about the Gordon Flesch Company winning the award this year. "I was pleased to present imagesource’s 2014 Perfect Image Award to Gordon Flesh Company for Outstanding Managed Services Program,” said Sinclair. “They have made tremendous strides in Managed IT Services, whereby their integrated business technology solutions have evolved even further to continue delivering industry-leading service to their customers."



 Jeff Dotzler, the Director of Professional Services at GFC, said that the priority of the company was “building a best-in-class team and exceptional partnerships” and that those efforts “have resulted in business solutions that meet our customers’ needs.”

PIA_winner2014_outDotzler added: “This comprehensive, phased approach begins by identifying goals, providing integrated solutions, monitoring progress, working with the customer to evaluate successes and practice continuous improvement along the way.”

The criteria for award applicants included the use of innovative approaches toward problem-solving; strategic sales efforts; the ways in which challenges were overcome; internal training and education programs; and customer retention, among others.



The Gordon Flesch Company has not only made the move to managed IT services, but they’re doing it with great success. We’re proud of our partner and look forward to the future together!

Nate Teplow is a Sr. Marketing Programs Manager at Continuum, responsible for overseeing Continuum partner communication initiatives, partner success campaigns and helping drive increased adoption of the Continuum platform. Nate's experience spans inbound marketing, content strategy, marketing communications and B2B lead generation. A proud Miami Hurricane alumni (whose football team is finally BACK), Nate enjoys staying active, traveling to new places and performing A/B tests.

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