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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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VIDEO: Critical Flaw in ESET Products: IT Rewind Episode 41

Posted June 26, 2015by Ben Barker

 IT-Rewind-Episode-41.jpg


A critical flaw in ESET antivirus products could allow hackers to fully compromise systems. Meanwhile, Hotels.com customers could be victims of a recent phishing scheme.  We cover these stories and more on IT Rewind!


IT Rewind Featured Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered!

Critical Flaw in ESET Products Shows Why Spy Groups Are Interested in Antivirus Programs

InfoWorld, @infoworld, Lucian Constantin, @lconstantin

Hotels.com Phishing Scam Duping Travelers

Threatpost, @threatpost, Chris Brook

50% of the Worst Breaches Caused by Inadvertent Human Error

IT Governance, @ITGovernance, Lewis Morgan
 

Continuum's Must-Read Blog Post This Week

Verne Harnish Shares the Secret to Scaling up Your MSP Business

Verne-Harnish-Shares-the-Secret-to-Scaling-Up-Your-MSP-Business-Navigate-2015-Closing-Keynote-Address-Las-Vegas-1-1.png 

Are you struggling to grow your business? Who better to consult than the "Growth Guy" himself, Verne Harnish! Acclaimed author and entrepreneur, Verne joins our roster of accomplished speakers as the closing keynote at Navigate 2015. With our second annual user conference kicking off in just 94 days, we wanted to give you a sample of the unparalleled business advice you have in store for you when you register for our Las Vegas event. Our own Shannon Mayer caught up with Verne for a quick interview. To learn how you can attract and retain the right IT talent needed to scale your MSP practice, become better business owners and leaders, tighten up operational processes and more, check out this teaser! Read More»


What Else Is New in the IT Channel?

Now that you've seen our top picks for this week, here are some more stories that made the headlines. Have a suggestion for a story that we should cover next week? Let us know by commenting below or tweeting @FollowContinuum or @BenDBarker!

Healthcare scare:

         Attackers Targeting Medical Devices to Bypass Hospital Security
         CSOonline@CSOonline, Steve Ragan, @SteveD3

Irritating internet:

        These Places Have the Slowest Internet in the Country
        CNNMoney, @CNNMoney, David Goldman, @DavidGoldmanCNN

Sneaky Samsung:

         Samsung Sneakily Disables Windows Update on Some PCs
         PCWorld, @pcworld, Jared Newman, @OneJaredNewman

 

Transcription

Hey there, another week another episode of IT Rewind! This week we’re looking at a serious vulnerability that was recently discovered in ESET antivirus products, as well as a phishing scam on hotels.com that is putting travelers at risk. Hear about these stories and more right now on IT Rewind! 

A Google security engineer recently uncovered a critical flaw in several antivirus products from the security firm ESET. Although it has since been patched, the flaw is found to be easy to exploit and could lead to a full system compromise. The vulnerability was located in the products’ emulator, which is responsible for unpacking and executing malicious code in a safe environment. This flaw is especially dangerous because it could be exploited in various ways. Some examples of exploitation methods are simply loading a website in the browser, downloading an email message or plugging in a USB drive.

Have you recently booked a stay on hotels.com? If so, you may be the victim of a phishing scheme. Recently, the company admitted that an undisclosed number of users may have been tricked into disclosing their names, phone numbers, email addressing and travel bookings. Details regarding the scam are sparse, but it seems as though an individual was attempting to convince customers that they were with either Hotels.com or the hotel that they recently booked at via email and SMS messages. Hotels.com has said that no credit card data was compromised, but is encouraging users to contact their banks if they were tricked into giving away their payment information.

The recently released 2015 Information Security Breaches Survey in the UK showed some alarming results. One eye-popping statistic was that some sort of human error caused 50% of the worst beaches of the year in the UK. This just goes to show how important it is to keep your clients updated on proper security methods. If you don’t already, consider putting security awareness programs in place.

This week’s spotlight goes out to Webroot who was officially named the Titanium sponsor of Navigate 2015 earlier this week. Continuum recently partnered with Webroot to provide Webroot SecureAnywhere Business Endpoint Protection to its MSP partners and we couldn’t be more excited to have them at Navigate 2015 in Las Vegas! 

While we’re on the topic, just know that Navigate 2015 is right around the corner, fewer than 100 days now! Robin Robins, Verne Harnish and Michael George are just three of the amazing speakers that will be in attendance, so make sure you’re represented. To book your ticket today, head on over to www.continuum.net/navigate2015 and make sure you don’t miss out.

As always, read the full stories that we covered today by clicking on the links below, as well as the featured Continuum blog post of the week.

Of course, you can always find us on Twitter, Instagram and Vine at FollowContinuum, as well as on Facebook, LinkedIn, Google Plus, Spiceworks and YouTube. 

Take it easy.

 

MSP Guide to Managed Services SLAs  [white paper]
 
 

Ben is a graduate of Emerson College and a huge Boston sports fan.

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
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