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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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CryptoWall Threats & Zenith Infotech Update: IT Rewind Episode 4

Posted September 6, 2014by Ben Barker

 
IT-REwind-4
Ever wish you could watch the MSP equivalent of CNN, a one-stop resource for the latest news in IT? Now, you can! With the daily managed IT services grind, it's easy to miss the week's top headlines and breaking stories. That's why we're proud to bring you our weekly series, IT Rewind! 

 

Did you enjoy this episode? Have a question for Ben? Tweet us! twitter-nav14-orange


Continuum's Must-Read Blog Post This Week

Why Every MSP Should Be Practicing "Smart-Sourcing"

smart
Image Source: http://marilynmonbro.files.wordpress.com/2012/06/wicked-smaht.gif

  

As a business owner, your business means everything to you. Giving up control over any portion of your business can be very difficult, especially for MSP owners. It’s one of the main reasons that many have started MSPs, and is why MSPs don’t like the idea of outsourcing any part of their business – because it means giving control to someone else. Read more » 


IT Rewind Feature Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered! 

CryptoWall surpasses CryptoLocker in infection rates

SC Magazine, @SCMagazine, Teri Robinson

Zenith Infotech Will Shut Down in October

Channelnomics, @Channelnomics, Larry Walsh, @lmwalsh2112
 

What else is new in the IT channel?

Unfortunately, we couldn't cover all of the week's notable managed IT services headlines. We've linked them below so you stay in the know! 

Heartbleed lives on:

         Heartbleed Still a Critical Threat
          Help Net Security, @helpnetsecurity, Zeljka Zorz, @ZeljkaZorz

Top laptops:

         The 10 Best Laptops of 2014 (So Far)
          PC World, @pcworld, Ian Paul, @ianpaul

Cloud aquisitions:

          What to Do if Your Cloud Provider is Aquired 
           Network Computing, @Networkcomputin, Andrew Froehlich, @afroehlich

Talented tech:

          How to Lure Tech Talent with Employee Benefits, Perks
           Network World, @NetworkWorld, Ann Bednarz, @annbednarz

 

What do you think of our new series? Sound off in the comments below!

Make sure you're in-the-know with HIPAA and Healthcare IT Security!

Managed IT Services in Healthcare [eBook]

 

 

Ben is a member of Continuum's marketing team. He specializes in blog content as well as video production. Ben is a graduate of Emerson College and a huge Boston sports fan.

Topics: Industry News

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