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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Data Retention Best Practices: The Year-Round Spring Cleaning Guide [eBook]

Posted June 4, 2015by Brandon Garcin

There’s no denying the importance of data in today’s business landscape. Corporate information is more important now than ever before, and organizations across all industries are tasked with ensuring that data is protected, retained, and accessible when needed.

It’s important to remember, however, that not all data is created equal – and understanding which information should be considered mission-critical (and knowing what to do with it) are of the utmost importance. This is particularly true for managed IT services providers (MSPs), who must be equipped to support businesses with varying data needs and different regulatory requirements.

Our newest eBook – Data Retention Best Practices: The Year-Round Spring Cleaning Guide – is designed to provide you with a high-level overview of some of today’s key retention requirements and considerations. Inside, you’ll discover some of the top drivers behind modern data retention, explore best practices to help you design and implement retention policies for your clients, and more.

Here’s a brief excerpt from a section exploring the history and evolution of data retention: 

However, as file sizes caught up with the pace of storage capacity, and the volume and velocity of data being generated began to skyrocket, it became clear that new techniques were needed. Organizations began developing rulesets and policies designed to govern the storage of business data, including classifying data based on its importance – a critical component in disaster recovery planning – but these strategies were often conceived without the elasticity needed to accommodate future changes and growth. 
 

To make matters worse, data would often be deleted after indiscriminate amounts of time, and there were gaps where things seemed to fall through the cracks. And perhaps the most egregious problem persisted: there was no effective way for a current user to look back and recover the exact data they needed without jumping through several (often complex) hoops.
 

Why retain data if it can’t be accessed? Why hold on to what is unnecessary? Why risk violating regulatory or compliance requirements due to improperly stored data? These issues, coupled with the “always-on” nature of business today, have given rise to a new era of data retention and disaster recovery planning.
 
 

Download your free copy of the eBook today to learn more!

Download-Data-Retention-Best-Practices-The-Year-Round-Spring-Cleaning-Guide
 
 

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Brandon Garcin is Continuum's Senior Content Strategist, and is responsible for the creation and execution of a variety of resources designed to win new business and support existing customer accounts. He has authored more than a dozen eBooks which have generated thousands of downloads, and has consulted with hundreds of Continuum partners to help improve their marketing and lead generation efforts through website optimization and content development. Brandon is also the host of The Weekly Byte, a video and audio series produced by Continuum that provides quick, digestible tips and best practices that MSPs can use to help their business succeed.

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