Their, there. It's alright, we all make mistakes. For the longest time, I thought the expression was "for all intensive purposes," not "for all intents and purposes." Indeed, no one took my misinformed sister seriously when she used to say the "ghost," rather than coast, was clear.
We're not all Websters. It's easy to mix up certain words, but we look foolish when we do in business communications...especially if it's (not its) with a client or prospective client. Before you create your next seminar presentation or send out that prospect email, make sure you're using these 6 word variations correctly.
Spell check can't do all the work for you.
At the beginning of the month, we shared these Valentines Day-themed email templates, designed with the MSP in mind. Our hope was that by downloading these templates, you'd be able to show the love to your clients, thus strengthening your business relationships with them. As MSPs, you're in the client satisfaction business. You need to maintain regular contact with your customers so that they know your services are indispensable.
So you've taken the first step by downloading the email templates, but they're worthless if your email writing is unprofessional and riddled with mistakes.
We've taken a recent HubSpot blog post, 64 Wording Mix-Ups That Can Crush Your Credibility [SlideShare], and condensed it down to the 6 word pairings you can't afford to get wrong:
1. Adverse & Averse
adverse: harmful or unfavorable
Ex: Using this word incorrectly can have an adverse impact on client retention.
averse: having strong dislike or disposition
Ex: Many clients are averse to MSPs that treat them like one of the many.
2. Affect & Effect
(v): to alter or influence; to move to motion
(n): feeling or emotion
Ex: The MSP's cybersecurity presentation really affected the prospective client, convincing him that managed IT services were necessary for data protection.
(v): to give guidance; to offer a suggestion
(n): desired impression
Ex: Sending customized email templates had the positive effect of reminding the CEO that his/her MSP was always looking out for the SMB .
3. Compliment & Complement
compliment: a polite expression
Ex: The MSP was so proud of his Help Desk technicians, that he complimented them for demonstrating unparalleled customer support.
complement: to complete
Ex: Adding mobile device management (MDM) complemented her managed IT services offering, leading to an up-sell.
4. Farther & Further
farther: a great distance
Ex: He had to leave his office earlier to meet with the client because he realized her office was farther away than he had anticipated.
further: to advance
Ex: The IT service provider made such a compelling case for backup and disaster recovery (BDR) that the prospective client asked to discuss it further.
5. i.e. & e.g.
i.e.: roughly meaning "it is"
Ex: She said the business owner was mistaken in thinking her company was properly backing up - i.e., we were about to make a bigger sale.
e.g.: roughly meaning "for example"
Ex: The MSP knew he wanted an RMM provider that integrated with multiple PSA platforms - e.g., Autotask and Connectwise.
6. Insure & Ensure
insure: to secure or protect
Ex: By becoming more HIPAA-focused, his managed IT services business helped insure the privacy of patients' medical records.
ensure: to be certain of
Ex: She ensured her Service Level Agreement (SLA) outlined how service levels would be measured and reported before presenting it to the client.
Speaking of healthcare IT...
By Gretchen Hoffman
By Gretchen Hoffman