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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Envelope Please...ASK Wins All In Award at Navigate 2014!

Posted September 26, 2014by Mary McCoy

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It's time to spotlight another stellar partner and Navigate 2014 award-winner! ASK is a full-service IT products and IT service provider, based out of Michigan. That's not all. ASK is also the first winner of our All In Award! Please join us in congratulating their successes with Continuum!


And The Winner Is...

On the last day of Navigate 2014, our inaugural user conference for MSP partners, we were thrilled to present ASK with one of several partner awards. The All In Award is based on the partner who adopted the most products from the Continuum portfolio and had the highest average revenue across our company’s products. ASK is "committed to taking the hassle out of technology in order to allow [their] customers to more effectively run their businesses." We're delighted they've turned to us to meet their mission and proud to call them a partner!

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Above: Continuum's CEO, Michael George and VP of Sales, Mark Connolly, present the All In Award to Mike Maddox of ASK.

Who will win the All In Award at Navigate 2015? We guess you'll just have to wait and see in....VEGAS, BABY!


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Meet Mary! Mary McCoy is a Senior Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

Topics: Navigate

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