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Explaining "Incident Response" to Your Clients [VIDEO]

Posted March 11, 2019by Meaghan Moraes


79 percent of small businesses today do not have an incident response plan, leaving them ill-prepared for advancing cyber attacks—especially since there is currently a lack of in-house security expertise. That leaves the responsibility to proactively build an effective incident response plan on the MSP, and requires the right tools, processes and communication.

What's an Incident Response Plan and What Should MSPs Focus On?

As an MSP working to deliver effective managed security services to your clients, it’s crucial that you set them up for success with a proper incident response plan. That plan should set expectations for both you as their cyber security leader and for the client when it comes to effectively responding to a security incident.

An incident response plan is essentially a roadmap for reducing your business’ cyber security risk level and proactively minimizing damage. It is a detailed document that spells out exactly who owns what in the case of a security breach or data loss event, with communication guidelines and established protocol. With all of these key elements, you can help your clients prepare to effectively combat cyber threats and keep businesses running smoothly.

Watch the video above to get more tips and suggested talking points to effectively explain Incident Response to your clients!

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Meaghan Moraes is Continuum's Blog & Social Media Manager, managing the MSPblog and Continuum's social platforms. With several years of inbound and content marketing, B2B tech marketing and corporate social media management experience, Meaghan specializes in engaging and nurturing audiences with strategic and creative digital content. In her spare time, she enjoys writing poetry, playing the piano, boxing, and exploring Boston’s best restaurants.

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