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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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VIDEO: Microsoft Patches & Migrations: IT Rewind Episode 14

Posted November 15, 2014by Ben Barker

 Screen_Shot_2014-11-14_at_6.11.10_PM

Microsoft recently posted a number of security bulletins, at least one of which is gaining some traction in the IT community. Patch it while you still can! Speaking of Microsoft, Windows Server 2003 is coming to an end, do you have a migration plan in place? All of this and more on the latest edition of IT Rewind!

 


IT Rewind Featured Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered!

Security Expert: One Week or Less to Patch for Dangerous Microsoft Crypto Flaw

CRN, @CRN, Robert Westervelt, @rwestervelt

Windows Server 2003 Support Is Ending July 14, 2015

Microsoft, @MSCloud

IT Security Stories to Watch: USPS, Home Depot Cyber Attack Updates

MSPmentor, @mspmentor, Dan Kobialka

 

Continuum's Must-Read Blog Post This Week

Hiring Best Practices: Why Spending More Will Cost You Less in the Long Run

blog-2

Finding true IT talent is no walk in the park. 

As Continuum’s CEO, Michael George said in his Navigate 2014 keynote, it can often feel like all managed service providers (MSPs) are competing for the same thirteen technicians. With that kind of demand, an educated and skilled technician can be an expensive hire for your MSP business. How expensive? An average IT generalist is making more than $62K a year on base salary alone. What’s that? You need a cloud-based expert? Well I hope you’re ready to shell out a base salary of $132K.

Often times, bringing on a less qualified technician can feel like an easier and more cost efficient option in the short-term... Read more »

 

What Else Is New in the IT Channel?

Now that you've seen our top picks for this week, here are some more stories that made headlines. Have a suggestion for a story that we should cover next week? Let us know by commenting below or tweeting @FollowContinuum or @BenDBarker!

Digital marketing on the rise:

         Digital Marketing Budgets to Increase by 8 Percent in 2015
         eWeek, @eWEEKNews, Nathan Eddy

Be all ears:

        7 Ways IT Can Do a Better Job of Listening to Users
        InfoWorld, @infoworld, David Strom, @dstrom

Selling like iCakes:

         The iPhone 6 Is Selling like Crazy
         Business Insider, @businessinsider, Steve Kovach, @stevekovach

Training on a budget: 

         6 Ways to Maximize Your IT Training Budget
         Network World, @NetworkWorld, Ed Tittel



What did you think of this week's episode? Do you have suggestions for next week? Let us know by commenting below! We'd love to hear from you!


Don't fall victim to one of these five MSP pitfalls. Find out how to dodge the danger!

eBook-Dodging-Danger-5-Hidden-MSP-Pitfalls-and-How-to-Avoid-Them

Ben is a graduate of Emerson College and a huge Boston sports fan.

Topics: Industry News

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