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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Happy 4th of July from Continuum!

Posted July 4, 2014by Mary McCoy

From all of us here at Continuum, we want to wish you a Happy 4th of July. We know you work hard as an MSP, so here's to a holiday weekend where...

The only tickets you need to remember are to the ballgame


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white-star The only migrations you're undertaking are to the beach


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blue-star The only networks you're monitoring are ESPN (for World Cup updates, of course)

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white-star The only server in sight is your waiter


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red-star The only bugs you're focused on are mosquitoes


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white-star The only calls you get are for dinner

blue-star The only time you spend is with friends and family

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Happy Independence Day, and enjoy the weekend!

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Meet Mary! Mary McCoy is a Senior Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

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