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The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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Have You Learned the Basics of RMM?

Posted July 10, 2015by Mary McCoy

As MSPs and IT Solution Providers, you're in the business of providing peace of mind. If client systems go down and your customers can’t get any work done, it’s your reputation that’s on the line. That’s why a powerful and proactive Remote Monitoring and Management (RMM) platform is such a critical component in any modern IT services model. But what makes a great RMM tool? Which features and capabilities are most important, and how should you go about finding the right RMM provider?

To help you cut through the noise, we’ve published an informative yet digestible eBook – RMM 101: Must-Haves in Your IT Management Solution.

Keeping a watchful eye on your clients' devices is necessary to detect disruptions before they develop into full-blown problems, but optimizing your clients' business processes from an IT perspective is only half the battle. You also have to make sure your own operations are running like a well-oiled machine.

RMM 101: Must-haves for Your IT Management Solution
 contains everything you need to consider when shopping for an RMM platform - including an overview of prehistoric solutions and recommended criteria you should expect from your provider, not just your software.

Here’s a quick excerpt from a section entitled, "Modern RMM Requirements"

Your relationship shouldn’t end once a contract is signed – a great provider will help support your business with training, education, and expertise surrounding reselling, pricing, packaging, service levels and more.

Patch management, antivirus definition updates, script scheduling and other maintenance tasks are all essential in daily MSP operations today. And while it’s vital to stay on top of these tasks, addressing each of them manually is both tedious and time consuming. With an automated RMM platform, technicians can focus their attention toward core operations and business growth while the software takes care of the rest. This helps MSPs save time while also improving scalability.

Now that you know what to buy, let us help you sell your RMM platform! Check out:

Did our short excerpt leave you wanting more?

RMM 101: Must-haves for Your IT Management Solution

Meet Mary! Mary McCoy is a Senior Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

RMM 101: Must-Haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
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