As MSPs and IT Solution Providers, you're in the business of providing peace of mind. If client systems go down and your customers can’t get any work done, it’s your reputation that’s on the line. That’s why a powerful and proactive Remote Monitoring and Management (RMM) platform is such a critical component in any modern IT services model. But what makes a great RMM tool? Which features and capabilities are most important, and how should you go about finding the right RMM provider?
To help you cut through the noise, we’ve published an informative yet digestible eBook – RMM 101: Must-Haves in Your IT Management Solution.
Keeping a watchful eye on your clients' devices is necessary to detect disruptions before they develop into full-blown problems, but optimizing your clients' business processes from an IT perspective is only half the battle. You also have to make sure your own operations are running like a well-oiled machine.
RMM 101: Must-haves for Your IT Management Solution contains everything you need to consider when shopping for an RMM platform - including an overview of prehistoric solutions and recommended criteria you should expect from your provider, not just your software.
Here’s a quick excerpt from a section entitled, "Modern RMM Requirements"
Patch management, antivirus definition updates, script scheduling and other maintenance tasks are all essential in daily MSP operations today. And while it’s vital to stay on top of these tasks, addressing each of them manually is both tedious and time consuming. With an automated RMM platform, technicians can focus their attention toward core operations and business growth while the software takes care of the rest. This helps MSPs save time while also improving scalability.
Now that you know what to buy, let us help you sell your RMM platform! Check out:
- Remote Monitoring & Management (RMM) Explained - an article from our new Managed IT Services Encyclopedia, MSPedia
- Use RMM as a Fast Pass for Client Service Delivery
- How to Equip Your Sales Team for the Pitch and Close
Did our short excerpt leave you wanting more?
By Tonya Barnett
By Meaghan Moraes