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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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VIDEO: Windows Vulnerability & Senate on Security: IT Rewind Episode 25

Posted February 13, 2015by Ben Barker

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A vulnerability in Windows systems may have had you at risk for over a decade. Find out why. And the Senate is having discussions on internet security. These stories and much more on this episode of IT Rewind!


IT Rewind Featured Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered!

Critical Vulnerability in Group Policy Puts Windows Computers at Risk

Computer World, @Computerworld, Lucian Constantin, @lconstantin

Senators Ponder Internet of Things Security in First Hearing

eWeek, @eWEEKNews, Wayne Rash, @wrash

 

Upcoming Continuum Content:

WEBINAR: MDM in Healthcare: What MSPs Need to Know to Be Successful

Screen_Shot_2015-02-13_at_11.19.23_AM

Mobile Device Management (MDM) is a big topic and big opportunity in the Healthcare vertical. Client data is incredibly important and Healthcare companies need the right IT systems in place to protect this data in any situation. One of the most important technologies to data protection is Mobile Device Management.

If you have a number of clients in the Healthcare vertical, be sure to join this webinar, co-hosted with IBM MaaS360, to learn key strategies for marketing, selling and implementing an MDM solution for your clients. Register for the webinar
 »


Continuum's Must-Read Blog Post This Week

Is Your Client about to Dump You? How to Reduce Churn

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Avoid getting dumped by your client this season with this helpful infographic quiz in our latest Show the Love blog post. Follow Cupid's arrows to find out if you're on the right track to becoming a true romanTECH or if your clients just aren't that into you. 

Keeping a close eye on your client relationships is important when trying to reduce churn. Losing clients can be costly and time consuming. If you think your relationship with a client is heading south, make sure you catch the signs in time. Sometimes, MSPs can become too remote and forget how valuable it is to reach out and remind clients that their continued relationship and support is important. Site visits, phone calls, check-in meetings, social media touches are all great ways to keep your clients happy. Continue delighting your clients, and you'll never have to worry about them replacing you.  

Answer the questions below to find out how to ignite that spark and become the MSP of your client's dreams. Do you need to show them a little more attention by increasing communications? Maybe it's time to accept that you're not a perfect financial match. Take our quiz to learn if it's time to love it or loose it! Read more »

What Else Is New in the IT Channel?

Now that you've seen our top picks for this week, here are some more stories that made the headlines. Have a suggestion for a story that we should cover next week? Let us know by commenting below or tweeting @FollowContinuum or @BenDBarker!

Hackers on the go:

         More Connected Cars May Mean More Hacked Cars
         CNBC@CNBC, Cadie Thompson, @CadieThompson

Protect your email:

        5 Ways to Protect Your Business Email from Cybercriminal Attacks
        CMIT Solutions, @cmitsolutions, Nick McGregor

Leaked Windows 10 images:

         Cyber-Attacks Rising in Utah, Likely Due to NSA Facility
         Associated Press, @AP, Brady McCombs, @BradyMcCombs

 

Transcription

Hey everyone, welcome back for another edition of IT Rewind. But, this isn’t just another amazing news update; it’s our 25th episode!

To celebrate the 25th episode of IT Rewind, we decided to stick with our February “Show the Love” Campaign and give out some Valentine’s Day cards to our partners who have gone above and beyond this month.

The first card goes to Scott Spiro of Computer Solutions Group who was featured in an article in the LA Times on the Anthem data breach. This isn’t the first time Scott has been spotlighted by the media. In January, he was the focal point of a CBS News segment that focused on shortcomings in the labor market. Way to go Scott!

Our next card is going to Harry Brelsford of SMB Nation who made a friendly Super Bowl wager with our own Shannon Mayer. When the Patriots beat the SeaHawks for the title, Harry showed that he’s a good sport by blogging about his loss and promising to deliver on his agreement to send Shannon some Pacific Northwest salmon and coffee.

Our final card is going to Raj Goel of Brainlink International who offered up his opinion on where to get the best slice of pizza in the world. Raj’s suggestion came on National Pizza Day after we tweeted out this delicious-looking slice in hopes that our partners could take a break from work and enjoy a slice of ‘za. Oh by the way, it’s Dani’s House of Pizza that takes the prize according to Raj…

Microsoft recently patched a critical vulnerability that may have had users at risk for more than a decade. The issue was one of fundamental design in Group Policy and was first reported to Microsoft in January of 2014. A simple look at the calendar will show you that flaw took more than a year to patch. Exploitation allows hackers to install programs, change data, and create new accounts. With its latest update, Microsoft added a new Universal Naming Convention Hardened Access in order to prevent attackers from spoofing the domain controller of targeted computers.

United States Senators have security on their minds. The Senate Committee on Commerce, Science and Transportation recently held a hearing during which time legislation on Internet security was discussed. The concerns of the senators ranged from personal information being leaked to security risks in the form of terrorist attacks. One of the main discussions surrounded the background distribution of private data and the risks that this can create.

We’re all out of time on this week’s edition of IT Rewind but remember, you can always find us on Twitter, Instagram and Vine at FollowContinuum, as well as on Facebook, LinkedIn, Google Plus and YouTube.

Take it easy.


Have you registered for Navigate 2015 yet? What are you waiting for?!?

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Ben is a member of Continuum's marketing team. He specializes in blog content as well as video production. Ben is a graduate of Emerson College and a huge Boston sports fan.

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