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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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How to Choose the Right BDR Solution for Your Business

Posted April 27, 2016by Joseph Tavano


Your clients need a BDR solution, and your competitors are starting to offer them. So how do you choose the right one for your MSP business to grow and succeed?

Many SMBs need Backup & Disaster Recovery (BDR) services these days, which presents a huge opportunity for MSPs and IT service companies. However, providing these services can be costly and highly-resource intensive, so how can you effectively provide BDR services and still make consistent profits? On this episode of MSP Radio, we chat with Zeshan Raja, Asst. Director of Partner Success at Continuum, about how MSPs can reduce the time and resources needed to manage a BDR solution and start building a profitable business off of the BDR opportunity.

 After the show, go to for even more content related to this episode.


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Joseph Tavano is Senior Content Marketing Manager at Continuum, with more than 12 years of experience in content creation and editorial in various disciplines. He is the author of numerous eBooks, eGuides, blog posts and other collateral that enable Continuum partners and IT service providers in the channel to make their businesses stronger and grow their profits. He is also the producer of the Continuum Podcast Network, which publishes multiple shows every week and reaches tens of thousands of IT professionals every year. A native of Boston, he holds bachelors in English and History from Suffolk University and resides in Salem, Massachusetts.

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