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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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How to Lock Down Security with Your Cloud Provider & Backup Solution: MSPtv Episode 45

Posted October 15, 2015by Tim Lewis


MSPs are inundated with countless cyber issues daily. In this week's installment of MSPtv, we're joined by Continuum's Chief Information Officer, Hunter Smith, as he highlights key security considerations for IT service providers who store client data in the cloud. First, there are many factors MSPs must to take into account when deciding on a public or private cloud solution for their clients' data. By leveraging a backup platform with a public cloud, you'll receive robust and resilient data storage, as well as a dedicated support team staffed to ensure the protection of your clients' data.

Committed to upholding the strictest security standards in everything we do, we chose to align our backup strategy with IBM Softlayer for the development of our hardware-agnostic, fully managed backup and disaster recovery (BDR) platform, Continuum BDR. In so doing, our clients receive the regulation and security of a public cloud with the added layer of protection of a private cloud within. One of the main security features MSPs should look for in their backup solution is business-grade encryption. That means that your clients' data is encrypted right when you start backing up. Continuum BDR takes this one step further by restricting access to this data with an encryption key maintained only by the MSP. 

To learn more about how to harden your cloud infrastructure and safeguard sensitive data, check out this latest episode and stay tuned for future MSPtv coverage on cybersecurity and Continuum BDR.

Have any suggestions for an MSPtv episode? Want to give us your feedback? Email us at and let us know what you think!

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Tim Lewis came from Emerson College in Boston, he lives and breathes motion pictures. In his spare time he enjoys petting his dog, Duke! Woof!

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