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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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How to Resolve Office 365 and OneDrive Migration Issues

Posted September 21, 2016by Franklyn Peart

Unless you’ve been living under a rock, it’s no surprise that Office 365® has been a raging success. In the last few years, Microsoft® has pivoted with incredible agility to become a cloud computing powerhouse with the most pervasive enterprise cloud service (by user count). Consider a few of the supporting stats:

  • Office 365 surpassed 1,000,000 subscribers in its first 100 days. That’s faster than ‘slouches’ like Dropbox and Facebook, which took 7 and 10 months, respectively.
  • In Q2 2016, more than 20 percent of all corporate employees used an Office 365 cloud service, up from 7 percent nine months prior.
  • More than 58.4 percent of all sensitive data stored in the cloud is stored in Office documents.


And in an effort to "land and expand," Microsoft has tightly integrated Office applications with the cloud. For example, base Office subscriptions have been getting 1TB of OneDrive® storage per user, which helps to explain its prevalence as a file sync and share application.

However, Microsoft has made a couple of architectural decisions for OneDrive that create headaches for enterprise users and their managed service providers as data is migrated from file servers to the cloud. The first problem is that they use the common full 2-way sync strategy of syncing all data to every user and every device. The second is that file and folder management is user-centric, based on the more consumer oriented, peer-to-peer file sharing model.

Syncing everything everywhere consumes unnecessary bandwidth and wastes storage on devices. These problems can have users complaining about slow data transfers, syncs that never complete or devices running out of storage. A better solution is to provide users with a view of the available data and then only synchronize the content that they are using. This is how CentreStack, a managed file sync and share platform, works.

Look for a platform that also provides traditional folder management based on access control lists and NTFS permissions using existing Active Directory® identities. This avoids the difficulty of managing data ownership and control when users leave an organization that is using peer-to-peer file sharing. With the user-centric model, a folder is assigned an owner and that owner can share the folder with others. But what happens when the user leaves the organization? Now, you’ll have to transfer ownership to a new person who will then have to share the files with the original recipients.

At Gladinet, we’re excited by the opportunity to introduce our CentreStack platform to the Continuum community at their SOLD-OUT industry event, Navigate 2016. Please stop by our booth to learn more about how you can combine the security and control of Windows file sharing, with the convenience and usability of Cloud file sharing.

Do you ever wish you could offload time-consuming server migration and other complex projects? Discover how Continuum's Tech Advantage program can help you cost-effectively migrate your clients to Office 365 today! Learn more here.

See also:

Download the Navigate 2016 eGuide

 

Co-founder and SVP of Business Development and Sales at Gladinet. Prior to founding Gladinet, Franklyn held several key technical positions at Citrix Systems and was awarded several patents. He holds degrees in computer science and math from Florida International University; is an avid musician, tennis player and entrepreneur.

Topics: Navigate 2016

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