MSP Blog Logo


Business Growth


Help Desk



Sales & Marketing


Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

Read Now

How Using Pre-Built Scripts Helps MSPs Deliver Quicker Remediation

Posted September 17, 2015by Jaq Baldwin

When providing end user support either remotely or onsite often times, your end users encounter similar troubles day in and day out. It's just a different set of circumstances - the names have been changed but the problems remain the same. 

As your client base increases and you continue to encounter these recurring issues, time becomes more of a premium. To be a successful managed services provider, you have to offer quick remediation. So...

How are you going to solve a growing number of problems from a growing number of end users? You can quickly hire technicians and add to your staff. While this is a good long-term solution for your company's growth, working smarter using your existing staff can help your team get more out of their billable hours and support your clients quicker and more efficiently.

At Southern Data Solutions we leverage pre-built scripts to offer quicker remediation and keep workstations running more smoothly everyday. Our engineering team creates a lot of our own custom built scripts to address common problems head on and solve most weaknesses, before they develop into a larger issue. the servers and workstations that we manage are running scripts that automatically apply best practices and nip common issues in the bud. We can build our own scripts and apply them through the remote monitoring and management (RMM) agent, or we can find many commonly used scripts from the Continuum Network Operations Center (NOC) that are written precisely for the type of support we provide every day. If you're not sure what a NOC is, they've prepared this helpful article in their managed IT services encyclopedia, MSPedia.

How Can You Use Scripts?  

Some common scripts we employ take care of issues that most users don't think about on a day in and day out basis but can greatly help performance when applied. 

  • Delete temporary files. Upon login/logout, temporary files are cleaned up and no longer pose a consumption issue. 
  • Flush DNS cache
  • Run CCleaner (or another cleanup tool that empties trash and removes temporary Internet files) 

If you're not using pre-built scripts and applying them through your RMM tool with your client base, you're missing out on an easy, "no-brainer" way to help run healthier workstations in your supported environments with less effort. 

Healthy workstations= happy customers but also result in an engineering staff that is not stretched too thin and able to support customers with agility and precision. THAT's a WIN-WIN! 

Check out my previous posts:

Get more out of your RMM!

RMM 101: Must-haves for Your IT Management Solution

I have 9 years experience in IT solution sales working with VARs (Value Added Resellers) and MSPs (Managed Services Providers) in the Atlanta area. My experience includes account management, new business development, sales and marketing process/implementation and in recent years working solely in an Account Executive role. I have a wife of 12 years and a 9 year old son. We live in the Atlanta area where I grew up and I love to running, watching all sports (especially rooting the local Atlanta teams), and cheesy late night Sci-Fi or Kung Fu movies.

Topics: RMM

RMM 101: Must-Haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
comments powered by Disqus