Managed IT services continue to adapt and evolve, with service providers managing an even-greater number—and variety—of endpoints. And as RMM services become commoditized in the market, the general public’s expectation for impeccable service delivery rises.
This creates significant opportunity for MSPs who can onboard clients rapidly and manage large amounts of endpoints with the highest level of care and skill, outpacing their competition and building reputable client satisfaction.
However, with small teams of expert techs and a significant IT skills gap putting pressure on the job market, MSPs must have rock-solid processes to be as fast, accurate and efficient as possible. In addition to using a network operations center to offload work, an automated platform is now essential to provide the level of service delivery clients are looking for.
This eBook series is the second of our three-part series that will explain these technology and platform challenges, outlining the ways that Continuum Command, our RMM solution, is uniquely capable of alleviating these pressures as you continue to move your business forward.
In Part I, we discussed the issues of staffing and growth, and how you can solve these issues and profitably grow using a network operation center (NOC).
In our newly released Part II of the eBook, you can explore how to supercharge your operations using smarter technology and automation.
Automation for Efficiency
Automation enables MSPs to solve problems fast, more effectively, more consistently and more accurately. Automation can have a major impact in many critical areas of an MSP’s business, with a direct effect on service delivery consistency and efficiency. By automating standard operating procedures and administrative tasks throughout your organization, you’ll eliminate much of the variability in customer setups, configurations and network deployment.
Stay tuned for Part III, which will explain how to align your organization for profitable growth using the Continuum platform.
By Lily Teplow
By Scott Wittstock
By Gretchen Hoffman