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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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iPhone 6 and Gmail Password Breach: IT Rewind Episode 5

Posted September 13, 2014by Ben Barker

 
Episode-5-SShot
This week on IT Rewind, everyone's favorite host discusses the release of the iPhone 6 and the latest internet security breach! Oh, and he may or may not rock a mohawk at the end of the episode...

 

Did you enjoy this episode? Have a question for Ben? Tweet us! twitter-nav14-orange


Continuum's Must-Read Blog Post This Week

5 Hidden MSP Pitfalls [Slideshare]

pits

In the world of managed IT services, things never really seem to slow down. And when you’re constantly running at full-speed, it’s easy to overlook certain risks and challenges that can jeopardize your success. The good news is that these pitfalls both start and end with you – meaning you can avoid them if you know what to look for. 

What then are 5 of today's common MSP pitfalls? What dangers should you be dodging?... Read more »   


IT Rewind Feature Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered! 

A List of 5 Million "Gmail Passwords" Leaked, but There's No Need to Panic

Mashable@mashable, Lorenzo Franceschi-Bicchierai, @lorenzoFB

Autotask Acquires CentraStage for RMM

MSPmentor, @mspmentor, CJ Arlotta
 

What else is new in the IT channel?

Other than the launch of the iPhone 6 (which is a huge win for MSPs using MDM), here are the top IT stories from the week that was.

Pizza party:

         Pizza as a Service
         Linkedin, @LinkedIn, Albert Barron

Sluggish internet day:

        Why Your Internet Might Be Slower than Normal Today
        Business Insider, @businessinsider, Samuel Gibbs

Ethical disposal:

         How to Ethically Dispose of IT Equipment
          Tubblog, @tubblog, Richard Tubb

Disaster driven deal:

         Disaster Drives a Client to Go All in with Managed Services
          CRN, @CRN_au, Nate Cochrane

 

What do you think of Ben's new hair? Sound off in the comments below!

Want literature specific to your IT business? Check out our MSP Resource Center!

 check-out-the-msp-resource-center

 

Ben is a member of Continuum's marketing team. He specializes in blog content as well as video production. Ben is a graduate of Emerson College and a huge Boston sports fan.

Topics: Industry News

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