MSP Blog Logo

Cyber Security

Business Growth

Sales and Marketing

IT Services


Empowering Your MSP Business to Grow and Prosper—One Post at a Time


Featured Post

The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

Read Now

Is Your Client about to Dump You? How to Reduce Churn:

Posted February 11, 2015by Stephanie Moncayo

Avoid getting dumped by your client this season with this helpful infographic quiz in our latest Show the Love blog post. Follow Cupid's arrows to find out if you're on the right track to becoming a true romanTECH or if your clients just aren't that into you.

Keeping a close eye on your client relationships is important when trying to reduce churn. Losing clients can be costly and time consuming. If you think your relationship with a client is heading south, make sure you catch the signs in time. Sometimes, MSPs can become too remote and forget how valuable it is to reach out and remind clients that their continued relationship and support is important. Site visits, phone calls, check-in meetings, social media touches are all great ways to keep your clients happy. Continue delighting your clients, and you'll never have to worry about them replacing you.  

Answer the questions below to find out how to ignite that spark and become the MSP of your client's dreams. Do you need to show them a little more attention by increasing communications? Maybe it's time to accept that you're not a perfect financial match. Take our quiz to learn if it's time to love it or loose it!

Click here to view larger image! 


Share this Image On Your Site

Want to learn more? Check out these additional blog posts:

Stephanie Moncayo is a graduate of Northeastern University, and is passionate about dancing and traveling, as well as studying market trends and behavior.

Topics: Business Growth

RMM 101: Must-Haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
comments powered by Disqus