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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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VIDEO: Morgan Stanley Breach & USPS Hack Gets Worse: IT Rewind Episode 20

Posted January 9, 2015by Ben Barker

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There's nothing worse than a disgruntled employee. Morgan Stanley learned that the hard way. Meanwhile, if you thought the USPS cyberintrusion was bad before, wait unitl you hear what has recently been discovered. All of this and more on IT Rewind!


IT Rewind Featured Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered!

PHI of 485K Swiped in USPS Data Breach

Healthcare IT News, @HITNewsTweet, Erin McCann, @EMcCannHITN

Morgan Stanley Suffers Insider Data Breach

eWEEK, @eWEEKNews, Sean Michael Kerner

Give Back to Clients & Employees: IT Resolution 2

MSP Blog, @FollowContinuum, Ben Barker, @BenDBarker

 

Continuum's Must-Read Blog Post This Week

Attention MSPs, Opportunity Is Knocking. Are You Equipped to Answer?

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Server 2003 will reach end of life in July 2015. Microsoft estimates that there are as many as 30 million instances of Server 2003 still active. In anticipation of this date, many MSPs have been capitalizing on upgrade projects for the last few years, but another important opportunity awaits. The technology landscape has changed dramatically over the last few years and has intensified over the last 12 months. As cloud options have become more cost-effective and reliable, small businesses are now contemplating if this is the right time to move their IT needs to the cloud. Opportunity is knocking! Read more »

 

New Content From Continuum

eBook: MDM Is Calling: Does Your Business Have an Answer? 

Screen_Shot_2015-01-09_at_3.04.05_PM

A recent report from 451 Research states that they expect the market for Enterprise Mobility Management (EMM) to double in size by 2018. Currently, the market accounts for $3.8 Billion in revenue, and that’s expected to grow to $9.6 Billion in 2018.

Additionally, Gartner expects over 2.2 billion smartphone and tablet devices to ship in 2015, which towers over the prediction of 325 million PC’s expected to ship. What does this mean for MSPs? The opportunity for mobile device management has never been greater. Download the eBook»

 

What Else Is New in the IT Channel?

Now that you've seen our top picks for this week, here are some more stories that made the headlines. Have a suggestion for a story that we should cover next week? Let us know by commenting below or tweeting @FollowContinuum or @BenDBarker!

Big BYOD billing breakthrough:

         A Big Step for BYOD: Separate Billing for Smartphones Is Finally Here
         InfoWorld, @infoworld, Galen Gruman, @MobileGalen

Cloud shutdown:

        How to Prepare for Verizon's 2-Day Cloud Shutdown
        Network World, @NetworkWorld, Sharon Gaudin, @sgaudin

The best of CES:

         The Three Best Things I Saw at CES This Year
         Business Insider, @businessinsider, Jay Yarow, @jyarow

Storage forecast:

         10 Storage Predictions for 2015
         CRN, @CRN, Joseph F. Kovar, @ChannelWritrGuy


Transcription

HEY EVERYONE WELCOME BACK. I HOPE YOU ALL SET NEW YEARS RESOLUTIONS OF NOT MISSING A SINGLE EPISODE OF IT REWIND. 

SPEAKING OF RESOLUTIONS, WE’VE RECENTLY KICKED OFF OUR 10-DAY IT RESOLUTION CHALLENGE. IF YOU HAVEN’T ALREADY, CHECK OUT OUR LATEST IT RESOLUTION. YOU CAN FIND IT BY CLICKING ON THE LINK BELOW, OR BY HOPPING OVER TO BLOG.CONTINUUM.NET. THROUGHOUT THE MONTH WE’LL BE HIGHLIGHTING 10 COMMON RESOLUTIONS WITH AN IT TWIST TO THEM. SO HEAD TO THE BLOG AND FIND OUT WHAT YOU SHOULD BE DOING IN 2015.

WE ALL REMEMBER THE INCEDIBLE MAGNITUDE OF THE USPS DATA BREACH, RIGHT? WELL IT’S EVEN WORSE THAN ORIGINALLY REPORTED. THE CONTINUING INVESTIGATION ON THE MASSIVE CYBER ATTACK RECENTLY REVEALED THAT, ALONG WITH SOCIAL SECURITY NUMBERS, ADDRESSES AND DATES OF BIRTH, SCORES OF PROTECTED HEALTH RECORDS WERE COPROMISED IN THE CYBER INTRUSION. THE HEALTH INFORMATION COMPROMISED DATED AS FAR BACK AS 1980.

ADD MORGAN STANLEY TO THE LIST OF COMPANIES THAT HAVE BEEN WHACKED WITH A DATA BREACH. RECENTLY, THE FINANCIAL SERVICES FIRM ADMITTED THAT IT WAS THE VICTIM OF AN INSIDER DATA BREACH. DATA ON 350,000 CLIENTS WAS STOLEN AS A RESULT OF THE INTRUSION, BUT ONLY A SMALL PERCENTAGE OF THAT INFOMATION WAS ACTUALLY POSTED PUBLICALLY. WHILE A DATA BREACH OF ANY KIND IS NEVER GOOD, THE FACT THAT SOCIAL SECURITY NUMBERS AND PASSWORDS WEREN’T INCLUDED IN THE STOLEN INFORMATION IS A BIT OF A RELIEF FOR MORGAN STANLEY.

SO, LET 2015 BE THE YEAR OF IMPROVED SECURITY FOR YOU AND YOUR BUSINESS. PROTECTING THE DATA OF YOUR CLIENTS AND YOUR COMPANY SHOULD BE ON THE TOP OF YOUR RESOLUTIONS LIST.

WE’RE ALMOST OUT OF TIME ON THIS WEEK’S EPISODE OF IT REWIND BUT BEFORE WE GO I WANT TO ASK ALL OF YOU… WHAT ARE YOUR NEW YEARS IT RESOLUTIONS? TRYING TO PUT AN EMPHASIS ON MARKETING? MAKING IT A POINT TO IMPROVE CUSTOMER SATISFACTION? YOU CAN LET US KNOW IN THE COMMENTS BELOW, OR BY TWEETING AT US WITH THE HASHTAG ITRES15. OF COURSE, YOU CAN FIND US ON TWITTER, INSTAGRAM AND VINE AT FOLLOWCONTINUUM, AS WELL AS ON FACEBOOK, LINKENDIN, GOOGLE PLUS AND YOUTUBE

HAVE A GREAT WEEKEND!


Are you prepared for disaster to strike? Check out our eBook on BDR!

Ben is a graduate of Emerson College and a huge Boston sports fan.

Topics: Industry News

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