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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Keep Client Business UP UP & Data Loss AWAY: A BDR Infographic Novel [SlideShare]

Posted November 13, 2014by Mary McCoy

little-bdr-superhero

WHAM! An IT disaster can strike when you least expect it. Whether it's an alien invasion or something equally alarming like a virus, security breach, power outage, or hardware failure, the threat of data loss is all too real for your SMB clients. With great power comes great responsibility. It's up to you to be your clients' trusted business advisor, always there to swoop in and catch them when systems go awry. Are you offering backup and disaster recovery (BDR)? Protect their sensitive data. Keep daily operations up, up and data loss away by including business continuity in your managed IT services portfolio. 

And now, coming to you in mint condition - a real collector's dream - we give you the first edition of the BDR infographic novel. It's a real slide-turner!


Did you enjoy our SlideShare presentation? Well, guess what? There's more where that came from!


Meet Mary! Mary McCoy is a Senior Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

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