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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Leveraging Automated IT Assessments to Deliver Cyber Peace of Mind

Posted April 21, 2016by Tim Lewis

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image source: https://www.flickr.com/photos/beije/

Cybersecurity is more than just a buzzword; it is a mission critical business necessity. The “core” of any IT security framework’s implementation is the network and security risk assessment process. This process is used to identify security risks and actions to mitigate damage. Now more than ever, SMBs are depending on their MSP to build and maintain IT defenses that protect their company's business data, client payment information and stored Personally Identifiable Information (PII) in order for the SMB to comply with Federal and State Regulations. 

In this past webinar presented by Win Pham, VP of Development at RapidFire Tools, we reviewed network and security risk assessment techniques and showed how you can use automated reports to win new customers, secure more sales opportunities and deliver managed security offerings to grow your business.


What is Cybersecurity?

Cybersecurity is the ability to protect or defend the use of cyberspace from cyber attacks, and if you're not demonstrating the need for securer processes, policies and procedures, you're missing out. The National Institute of Standards and Technology (NIST) has developed and provided a framework for cybersecurity which is identified in five core actions:

1. Identify

First, understand the risks to your clients’ systems, assets, data and their capabilities. As you identify the risks, come up with a plan on how to manage them.

2. Protect

Implement the suitable safeguards necessary to protect the clients’ assets and to deter security threats.

3. Detect

Monitor your client’s IT infrastructure proactively and review real-time alerts for potential security threat activity.

4. Respond

Implement various policies, procedures and activities in response to security incidents.

5. Recover

Enact a continuity plan to preserve flexibility and help get your client back up and running so they can maintain profitability. 

 

Cyber Defense Services and Revenue Opportunities

What are IT Assessments?

Contrary to popular belief, IT assessments are not the same as remote monitoring and management (RMM) reports. They are “snap shots” of your client’s overall network and endpoint health. But IT assessments go one step further, looking beyond specs and performance. There are five primary goals to an IT assessment:

  • Initial Network asset “discovery”
  • Identify internal and external security issues
  • Audits/confirmation of work performed
  • Identify identity, computer use and login anomalies (helps identify peculiar computer usage and access activity, or potential hacking events)
  • Documentation. Documentation. Documentation. – This allows you to compare the types of issues that have been solved in the past with issues that need to be managed throughout your client relationship.


Top Features to Look for in an Automated IT Assessment Tool

  • Quick
  • Easy to Run
  • Non-Invasive Option
  • Compelling – Needs to generate risk report data that is not provided by an RMM tool
  • Brandable
  • Automated


How to Use IT Assessments to Grow Your MSP Business

IT Assessments present high-value and simple to understand risk reports which increase stickiness, differentiate your business and promote your brand!

Offer “Free” or “Mini” Network Assessments for Prospecting

Perform “mini” network and security assessments to show potential clients what you can provide as an MSP partner.


“Killer” Close Tool Wins Business Every Time

The reports you provide are simple to understand, present the risks to the prospect simply and can provide a high level risk management plan for your prospect.


Faster, More Accurate Proposal Preparation

The IT assessment generates a great amount of detail, so you and your team will already have the information to get started on a proposal and complete the job with all the necessary services.


Identify New Project Work and Plan for the Future

With the implementation of Quarterly Business Reviews (QBRs), you can engage on setting future plans and goals with your client.


Hey Continuum partners! Are you taking advantage of Continuum Network Assessment? Powered by RapidFire Tools, the solution scans entire IT environments and enables MSPs to identify potential risks and security threats, determine which devices are residing in a given network, and more! Get additional information here!


Learn more about Network and Security Assessments:

Watch LeveragingAutomated IT Assessments to Deliver Cyber Defense Services and Profits Webinar 

Tim Lewis is the Producer of Digital Content for Continuum's marketing team. Coming from Emerson College in Boston, he lives and breathes motion pictures. In his spare time he enjoys petting his dog, Duke! Woof!

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